Baydevelopments Fitbit App Support & FAQ Page

Support

Please check in the FAQ to see answers to common support questions. If you cannot find the answer to the question you are looking for, please email Baydevelopments for support.

If using a Samsung Galaxy/Android phone, please email Baydevelopments Support with the application name in the subject field. For other phone types, please email:

• Elegant Clock Support

• Diamond Clock Support

• Bubble Clock Support

• HR Pacing Support

• RHR Report Support

  RHR Report - KNOWN ISSUE: Please note. You will need seven (7) days worth of data in order for this to work. I am currently working on a fix for this issue.

• GAgenda Support

FAQ

1. Why won't my Fitbit device sync?
2. When I change my settings, it doesn't always work
3. I would like to display my clock is in 24h time
4. GAgenda will not show my Google Calendar events

Why won't my Fitbit device sync?

Please refer to Fibit's Help article for suggestions on getting your Fitbit Ionic to sync: Why won't my Fitbit device sync?

When I change my settings, it doesn't always work

Currently, the bluetooth connection from your phone to the Fitbit is not 100% stable. Therefore the watch does not always get the settings changed on your phone. Fitbit are aware of the issue and are currently working on a fix. Unfortunately I cannot do anything about this. UPDATE: Fitbit have released a firmware update Fitbit OS 1.2 (Feb 2018) that solves many of the communications issues.

I would like to display my clock is in 24h time

You can change your clock display preferences in your account on the the Fitbit website. Click on the Settings cog and choose Settings from the dropdown list. "Clock Display Time" is listed in the Advanced Settings section. You can choose from "12 hour" or "24 hour" settings. This may take a few minutes to come into effect.

GAgenda will not show my Google Calendar event

1. Log in to Google Calendar.
2. Click on the settings cog.
3. In the Setting page, your calendars should be listed on the left hand side.
4. Click on the first calendar and scroll down to section that says integrate calendar.
5. If the calendar ID is the same as your e-mail address, this is your primary calendar.