Chatwoot <-> Matrix Help Bot Integration

A bot which logs in as a help user in Matrix and mirrors all messages sent to it from Matrix into Chatwoot and allows Chatwoot agents to respond.

Matrix chat: #chatwoot-matrix:nevarro.space

Supported features

• [x] Chatwoot -> Matrix

  • [x] Plain text
  • [ ] Message formatting
  • [x] Attachments
  • [x] Images
  • [x] Files
  • [x] Private messages are ignored
  • [x] Redactions
  • [x] Append message sender to message that gets mirrored into Matrix

• [x] Matrix -> Chatwoot

  • [x] Text
  • [x] Message formatting
  • [x] Attachments
  • [x] Images/GIFs
  • [x] Files
  • [x] Edits *
  • [x] Reactions *
  • [x] Redactions
  • [x] Mark the canonical DM with a label

• [x] Multiple chats with help bot supported

• [x] Error notifications as private messages when bridging fails in either direction

* indicates that a textual representation is used because Chatwoot does not support the feature

Configuration

See example-config.yaml for details about each config option.