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@bisq-network contributor roles
https://bisq.wiki/Roles
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L1 Support Agent #64

Open cbeams opened 6 years ago

cbeams commented 6 years ago

Docs: https://bisq.wiki/Support_Agent Team: @bisq-network/l1-support-agents

MwithM commented 3 years ago

Cycle 26 report

pazza83 commented 3 years ago

Cycle 26 Support

I have been available on Keybase support the following hours this cycle:

23.00 - 02.00 UTC Friday evening - Saturday morning 23.00 - 02.00 UTC Saturday evening - Sunday morning 23.00 - 03.00 UTC Sunday evening - Monday morning

Also jumped in at other times when I was available.

I have participated with all but one of the support calls.

Trading has been quieter this cycle. Seems like trade volumes are down across the board of all exchanges.

I updated the https://bisq.wiki/User_support page and linked to it from the wiki home page to give users a place where the different supports options, and when they might use each can be viewed.

The java heap space error seems to have been causing a number of issues but hopefully this has now been resolved.

leo816 commented 3 years ago

Cycle 26

BtcContributor commented 3 years ago

Cycle 27

Thanks to @leo816 for the opportunity :)

pazza83 commented 3 years ago

Cycle 27 Support

I have been available on Keybase support my usual hours this cycle plus some more when I had time.

I have participated in al the support calls that have taken place.

I have supported about 6-10 users this most that have been experiencing ghost locked funds. Most of the time it is due to a failed trade and the GUI showing a locked balance that has actually been spent. An SPV resync only helps in a couple of cases.

I have been replying to users regularly on Keybase, Reddit and Bisq Community forum.

wallclockbuilder commented 3 years ago

Cycle 23 Report

This was my internship cycle. I worked from the hours of 1pm to 10pm PST. Cases were fewer than 10. 4 other agents came through for shorter shifts. There is more agents than cases. I understand better why there is a limit on agent hours. Looking forward to my next month as a full time Level 1 Agent.

wallclockbuilder commented 3 years ago

Cycle 24 Report

My first month as a L1 Support Agent. I spent a lot of time helping customers via the Bisq support channel in keybase. Also helped a considerable number of users who were asking questions on github. My hours have been 1pm to 10pm PST. A few agents pass through and help. Their shifts are shorter. I think I'll eventually adopt this as there are not that many cases. I use the downtime to contribute code to the dev team. Looking forward to reducing my hours and channelling the time into more dev contributions until the support cases increase.

wallclockbuilder commented 3 years ago

Cycle 25 Report

This my 2nd cycle working as an L1 Support Agent. There is still more agent hours than cases. The long hours are starting to get to me. I'm seriously considering cutting back my hours in the next cycle. Most of the work I've done has been on github and in the support channel. It is very helpful to have good documentation that I can direct the users to. I"m also contributing to Bisq via the dev team in my down time. The few cases are a sign of good work done by past agents. So Bisq has a constant stream of users as demonstrated by the growth team reports, however the support load because the users already know what to do. I'll be resting and also giving more of my time to the dev team, at least until a new wave of users come through seeking support.

MwithM commented 3 years ago

Cycle 27

leo816 commented 3 years ago

Cycle 27

MwithM commented 2 years ago

Cycle 28

ghost commented 2 years ago

Cycle 28:

This is my first cycle reporting work done for support, although I have been on the team for 8 months.

8/14/2021 analyzed logs for PDPCJYFF -> payout tx / wallet corrupted 8/18/2021 support call 8/22/2021 analyzed logs for WYJWT missing payment details -> ShareBuyerPaymentAccountMessage not received 8/25/2021 support call 8/27/2021 analyzed logs for 2281113 -> missing payment details -> resulted in PR to fix issue PR5679 9/1/2021 support call 9/4/2021 analyzed log for FP0X8JAP -> missing payment details 9/7/2021 analyzed log for yxqxwres 9/8/2021 support call 9/9/2021 analyzed logs for f3Xqel -> maker/seller computer locked up 6 minutes due to Tor problems, trade timed out 9/10/2021 analyzed logs for f3Xqel again -> DepositTxAndDelayedPayoutTxMessage does not arrive at taker/buyer. 9/13/2021 analyzed logs for TradeId 7377735 (missing payment details) 9/17/2021 analyzed logs for UvIoKX and oatsu4q (BitcoinJ wallet out of sync)

Now that the victim repayments have completed, the fee addresses should be stable and we can re-enable the feature that validates transactions and fees prior to trading. (It was turned off a few months ago because changing the fee addresses caused some user's offers to be disabled). This should reduce the number of failed trades caused when BitcoinJ gets out of sync.

BtcContributor commented 2 years ago

Cycle 28

This is my second cycle as a L1 support agent.

Following a summary of the cases I had during my shifts (not so much actually):

I have also joined all the weekly support calls.

Thanks for this opportunity!

pazza83 commented 2 years ago

Cycle 28 Support

I have been available on Keybase support my usual hours this cycle.

I have joined in all but one of the weekly support calls.

It has been a pretty busy cycle for support. This month I have supported about over 30 users via PM in Keybase as well as other in the support channel, Reddit and Bisq community forum.

There were a few support tickets as a result of Tor 3 onion address upgrades but these all seem to be resolved.

I also started this month trying to help with the Support repository on GutHub by responding to compensation requests and closing old ones that were non responsive or had been settled/rejected.

leo816 commented 2 years ago

Cycle 28

the main BUGS for this cycle are:

- Banking Issues

Banks not accepting payments, Monthly payment limit allowed, Making a payment from the wrong account.

- Messages not arriving to peer

It seems it has to do with the Hibernating mode, currently preparing a fix to solve this.

- Funds showing as locked when the trade fails: SPV resync doesn't always fix this, when this happens the easiest is to delete the ClosedTrades and FailedTrades files in the db folder.

- BTC seller being unable to confirm that they received the payment or stuck in stage 2.:

This issue has been fixed for the most part, all problems with users not being able to move from stage 2 to 3 have to do with the payment period having expired

BtcContributor commented 2 years ago

Cycle 29

Not so much support tickets to answer during my shifts, basically usual questions.

I hope one day to be maybe a mediator :)

Thanks!

pazza83 commented 2 years ago

Cycle 29 Support

Support for me has seemed a little quieter this cycle, but still supported the same amount of users in Keybase via PM as last cycle (30). I have been available on Keybase support for my usual hours.

Active on here, Keybase, Reddit and the Bisq community forum to support users as required.

Joined in all the weekly support calls.

Most issues were general support queries that were quickly resolved.

ghost commented 2 years ago

Cycle 29:

In addition to second level support, I've been spending time assisting users on keybase.

9/22/2021 support team meeting 9/24/2021 analyzed logs for 5918604 and czcgg resulting in https://github.com/bisq-network/bisq/issues/5725 9/27/2021 analyzed logs for 9186044 locked up funds from a failed trade 9/30/2021 looked into issue https://github.com/bisq-network/bisq/issues/5494 eventually came up with a fix 10/2/2021 looked into an issue with flailing offer count. (ended up being incorrect system time affecting Tor) 10/6/2021 support team meeting 10/7/2021 supported a user reporting problems with their bisq wallet receiving & address gaps 10/13/2021 support team meeting 10/17/2021 supported a user having problems DAO resync (https://github.com/bisq-network/bisq/issues/3094#issuecomment-945322947)

MwithM commented 2 years ago

Cycle 29

leo816 commented 2 years ago

Cycle 29

MwithM commented 2 years ago

Cycle 30

pazza83 commented 2 years ago

Cycle 30 Support

This cycle I have supported 35 users in Keybase in my DMs. I have also been active in Keybase support, Reddit and the Bisq community forum.

I think I managed to make it to all the weekly support calls this cycle.

I feel support is working well. Users are being responded too quickly and there is good communication between everyone in the support team.

I am looking forward to the GUI locked funds issue being sorted as that will save many support hours each month and make for a better user experience.

ghost commented 2 years ago

Cycle 30:

In addition to second level support, I've been spending time assisting users on keybase and github.

Details 10/20/2021 support team meeting 10/20/2021 slow resync issue 10/20/2021 issue with offer being moved to different PC 10/20/2021 user progresso Bisq app crashing no reason 10/27/2021 support team meeting 10/29/2021 call with @pazza83 about penalty calculations 10/31/2021 issue with BSQ balance not showing as expected 11/02/2021 issue with deposit but missing taker tx shown in Bisq (satoshigardener) 11/03/2021 support team meeting 11/03/2021 support user with missing 311 BSQ 11/03/2021 issue with confirm button, resulting in https://github.com/bisq-network/bisq/pull/5808 11/05/2021 user cmxcmx / lost trade details 11/06/2021 cash by mail query 11/07/2021 locked funds from failed trade issue resulting in https://github.com/bisq-network/bisq/pull/5813 11/10/2021 support team meeting 11/10/2021 stocky issue BitcoinJ showing duplicate transaction & no app start 11/10/2021 HGVII issue apparent trade data moved to different machine 11/12/2021 investigated a scam WRT fixed price offer 11/13/2021 spent several days investigating trading fee scam 11/17/2021 support team meeting 11/17/2021 assisted user with offer that will not stay online 11/17/2021 investigated trade HGVII again, locate delayed payout tx
leo816 commented 2 years ago

Cycle 30

BtcContributor commented 2 years ago

Cycle 30 and Cycle 31

In the last two cycles support chat has been quieter (around 3-4 cases per week). Unfortunately also I did not have much free time to dedicate to support apart from my shifts, but now I should be more available I hope.

Thanks!

w0000000t commented 2 years ago

Cycle 31

My internship cycle. Following are the unedited notes I've taken during this time for my contribution, I started very detailed but then became way more essential with the granularity of the report. I have patrolled heavily keybase, attentively the forum, and been available also on reddit and github. I'd love to also help in the telegram group, but have had no luck until now with the many free "receive authentication SMS" services around to create another tg account specifically for bisq; if this continues, I might just cave in and use one of my existing accounts.

Notes! ``` https://bisq.community/t/deposit-transaction-showing-0-confirmations-in-gui-but-it-had-already-100-confirmations-in-blockchain/11239/2?u=w000000t keybase://chat/bisq#general/32448 https://bisq.community/t/unisigned-user-that-i-have-done-a-trade-with-before/11176/3?u=w000000t Privacy guide: https://bisq.community/t/privacy-on-bisq-explained/11243 ______ Wrap up: 25/11 2.5h keybase+forum Created pull request on github to make build.md doc more readable by wannabe testers https://github.com/bisq-network/bisq/pull/5869 Available 28nov on keybase+forum from 9am to 3pm CET Available 29nov on keybase+forum from 9am to 12 CET Available 30 nov on keybase+forum+github 4-5pm and 9-11pm 1 Dec 10-12am and 9-11pm (triaged published offers not being visible on offerbook even if active) 2 Dec 2-3pm, 6-7pm, 9:30pm-11:59pm 3 Dec 0-0:50am 9:30-11am 9-11:59pm + private support to user @celldbz on keybase re: #buy-bitcoin channel 4 dec 0-1am 12-4:30pm 7-8pm 10:30-11:59pm + private support to user @neptune77 on keybase re: account signing 5 dec 0-0:30 am (onboarded @wazirx_rates from India on keybase) 4-8:30am 9:30-11:30am 4:30-5:30pm 6 dec 11:20-12am 10-11pm 7 dec 8:30-9-30am 6:30-7pm 10-11:59pm 8 dec 9-12am 2:30-11:59pm 9 dec 10-12am 9:30-11pm 10 dec 4-6pm 9-11pm 11 dec 9-23:59pm 12 dec 0-0:30am 8am-7pm 13 dec 11-12am 10-11:59pm 14 dec 9-11pm 15 dec 10-11:59pm 16 dec 8:15-12am 9:30-11pm 17 dec 9-12am 3-6pm 10-11:59pm 18 dec 9am--3pm 3:30-10pm 19 dec 9am-11pm ``` (updated up to deadline)
cbeams commented 2 years ago

Welcome, @w0000000t!

MwithM commented 2 years ago

Cycle 31

ghost commented 2 years ago

Cycle 31:

In addition to second level support, I've been spending time assisting users on keybase and github.

Details 11/18/2021 checked logs for `17450477` 11/22/2021 investigated ETH fat finger issue 11/22/2021 checked logs for `cactus27` 11/24/2021 support team meeting 11/24/2021 checked logs for `34605903` (laptop placed on laptop crash) 11/30/2021 supported `puma08` in DMs. Issue 5880 12/01/2021 support team meeting 12/01/2021 checked logs for `d4amenace` (tor issue) 12/05/2021 checked logs for `NXEDH` 12/08/2021 support team meeting 12/14/2021 checked issue with `IEEBQUQL` 12/14/2021 supported `c693526` in DMs. Trade contracts not matching (v1.7.5 - v1.8.0) 12/15/2021 supported `SiweiGIT` problem with corrupted DAO state files 12/15/2021 support team meeting 12/17/2021 checked issue with upgrade during a trade 12/17/2021 checked logs for `t9jejy` payout address reused due to known bug. Issue 5725 12/18/2021 checked logs for `NMnUUlU` trading fork filter caused open trade to fail
leo816 commented 2 years ago

Cycle 31

notes: @jmacxx and @w0000000t I like the detailed format you have given to your reports. Tomorrow at the weekly call we should talk about creating a template and applying this for all of our reports so that they are represented in the same manner.

pazza83 commented 2 years ago

Cycle 31 Support

All is going well with Bisq support.

I have supported 44 users on Keybase since my last update. This is a mix of people where I am their mediator but also people with other issues or questions related to Bisq.

I have also been replying to people on Bisq community forum but often @w0000000t has beat me too it :)

I have also been replying to users on Bisq sub reddit as well as discussion related to Bisq in general on Reddit.

I attended all but one of the weekly support calls this cycle.

I am really happy with how everything is going with support and feel that the high majority of Bisq users are getting a good customer support service when needed.

I am making a concerted effort to categorize the support request that come in to see what the important things are to action.

w0000000t commented 2 years ago

As per last weekly call, here's the gist for the proposed template of this thread (my own template for Cycle 32, which I tidied up for the occasion): https://gist.github.com/w0000000t/81ee4fccf4c9c4647abcdc57d51d730e

w0000000t commented 2 years ago

Cycle 32

Support activity on keybase, matrix, forum, telegram, reddit, github (limited to what I can deal with). "Case" (C): support situation requiring 10+ minutes of assistance "Request" (R): support situation requiring from a single to a few replies

Details - 2021/12/20 9am-7:30pm 9:30-11pm - amiable conversation about transferwise in #payment-methods; account signing explanation - 2021/12/21 7:30-11:59pm - uneventful except support fo @joepublic who couldn't start Bisq on Win7x64 - 2021/12/22 0-1:20am 9am-2pm 4-7pm 8:30-10pm - problem on forum where seller reports trade screen bugging out blank, and payout transaction apparently released without them having confirmed: - https://bisq.community/t/blank-trade-screen-and-apparently-btc-auto-released-before-payment/11294 - luckily false alarm - @jmacxx provided solution that was forwarded to user on keybase - asked mwithm to add my newly created telegram account to https://t.me/bisq_p2p, started entertaining users immediately under the Bisq account - participated in weekly meetup with support team - edited and published gist for L1 Support Agent report template : https://gist.github.com/w0000000t/81ee4fccf4c9c4647abcdc57d51d730e - 2021/12/23 9am-7pm 8-11pm - general support activity on keybase and telegram - 2021/12/24 6-11:59pm - general support on keybase - 2021/12/25 9:30-11am 6-11:30pm - support on keybase, telegram and forum - triage for user at forum with problem with Tor Bridges https://bisq.community/t/snap-ends-up-in-prepare-stage/11266/14?u=w000000t - 2021/12/26 11am-3:30pm 9-11pm - keybase, telegram and forum, most discussed topic today, "how do I get first btc for deposit if I don't own btc?" - 2021/12/27 11am-10pm 11-11:59pm - available on forum and keybase, testing move to matrix chats - 2021/12/28 9:30am-3:30pm 6-6:30pm 9:30-11:59pm - started onboarding users from keybase to matrix; support on keybase and forum - 2021/12/29 5-6:30pm 9-11pm - forum, keybase, reddit support - 2021/12/30 9-12am 2-5pm 7-8pm 9-11pm - patrolling forum, keybase, telegram (banning spammers as per MwithM's lead) and reddit - 2021/12/31 11-12:30am 3-7pm 10-11:59pm - patrolling keybase, forum and telegram. - 2022/01/01 0-2am 12-2pm 5-11:59pm - happy new year! still working on things at PC and being available, no activity on chats (obviously) - first support agent to hit forum telegram and keybase in 2022! - 2022/01/02 0-1am 11am-1pm 3-5:30pm 8:30-11pm - forum telegram and keybase patrolling - 2022/01/03 9am-2pm 3-3:40pm 5:30-8pm - as usual telegram keybase and forum patrolling, keybase being annoying not showing notifications when someone writes something, should start offloading users to matrix - 2022/01/04 10:20-11pm - patrolling keybase + forum + telegram - 2022/01/05 8am-1pm 4-11:59pm - private support on keybase to user pjakma who didn't like mediation outcome for tradeID in payment reason, explained the whats and hows and whys - usual support on forum/keybase/telegram, today first real support on Matrix - attended weekly meeting (no privacy, no mic) - published reviewed table of penalties proposal - 2022/01/06 9-11am 3:30-6:40pm 10-11pm - new low on price and I have no more fiat to stack :( - support on keybase, patrolling telegram and forum/reddit - 2022/01/07 12-4pm 9-10pm - the usual - 2022/01/08 9am-8pm 9:30-11:59pm - still the usual - 2022/01/09 5-7pm 8-11:59pm - some activity on matrix, other than the usual - 2022/01/10 9-12am 1-3:30pm 4-6pm 7-11:59pm - usual support channels patrolling; team effort to improve layout of penalties table with MwithM - 2022/01/11 9-11pm - available on usual venues - 2022/01/12 3-6:20pm 8-11:59pm - available on support, requested to be added to testpad for 1.8.1 testing - attended weekly meeting - from today, I'm granularly counting the cases - 2R keybase - 2022/01/13 8-10am 11am-1pm 3-4pm 5-6pm 8-9pm 10-11:59pm - 2R telegram - 3R keybase - 1C matrix - 2022/01/14 9am-1pm 5-6pm 9-11pm - 2R telegram - 1R keybase - 1C keybase - 2022/01/15 7:30-8am 6-11:59pm - 3R keybase - 1C telegram - 1R matrix - 2022/01/16 9:30-12am 6-11:59pm - 5R telegram - 1R matrix - 2022/01/17 - stopped tracking hours, I am still usually available 2-3x the minimum required amount - 1R keybase - 2R telegram
ghost commented 2 years ago

Cycle 32:

In addition to second level support, I've been spending time assisting users on keybase and github.

Details 12/20/2021 responded in github to issue 5929 12/20/2021 checked pazza logs for an undelivered message issue 12/21/2021 checked leo provided logs for a cannot press payment sent (logs were inadequate) 12/21/2021 responded in support about issue with corrupted wallet/data dir 12/21/2021 responded in github to issue 5932, fixed code bug with PR 5933 12/21/2021 responded to user `b` about wallet sync issue 12/22/2021 checked logs of `2` successful maker trade after prior failed trade 12/22/2021 support team meeting 12/22/2021 helped user `y` with issue 5917 (DaoState out of sync) 12/23/2021 helped user `m` with BTC node connection issue 12/24/2021 helped user `m` with SPV resync problem (user education issue) 12/24/2021 helped user `a` with restore from seed problem (user education issue) 12/26/2021 investigated tor bridges issue reported by `s` & woot 12/30/2021 supported user `j` in keybase (problems with spv resync using 100% CPU / not completing) 1/2/2022 opened bug report trade deposit sometimes not funded from offer maker UTXO bisq isse 5946 1/3/2022 investigated ticket bisq-network/support/issues/1047 (trade `y`) 1/5/2022 helped user in keybase with trade `6`, as a result opened bug report 5952 (Open offer with reserved amount spent) 1/5/2022 helped user `p` in bisq-network/support/issues/1050 (trade `7`) 1/8/2022 helped user `C` bisq issues 5954 1/9/2022 helped user `a` in matrix support channel (log investigation for trade `6`) 1/13/2022 checked logs for user issue (outdated tor v2 issue) 1/14/2022 looked into "counterparty trade restrictions" issue & added to wiki FAQ 1/15/2022 checked logs for NPE exception reported by KB user `v` 1/18/2022 checked logs for 'R' no connection to bitcoin network 1/18/2022 checked logs of unhandled app shutdown (libc error) 1/18/2022 assisted user who could not find their open offer in the market 1/18/2022 assisted user transition their BSQ to a fresh wallet
MwithM commented 2 years ago

Cycle 32

pazza83 commented 2 years ago

Cycle 32 Support

I had a quieter support cycle than usual this month. I think it was a little quieter in general due to the holidays.

Examples of support queries are:

Everything is going well no issues were unresolvable. Focus this month for me will be moving things and users over to Matrix.

cbeams commented 2 years ago

@leo816, could you have a look at the @bisq-network/l1-support-agents team and add/remove members as necessary? I'll update the list of assignees to this issue to reflect when complete. Thanks.

w0000000t commented 2 years ago

Cycle 33

Support activity on keybase, matrix, forum, telegram, reddit, github (limited to what I can deal with). "Case" (C): support situation requiring 10+ minutes of assistance "Request" (R): support situation requiring from a single to a few replies

Details - 2022/01/21 - 1C telegram (explanation about privacy, payment details sharing between peers and mediator, decentralization) - 6R keybase (onion address, mediation suggestion, data migration, multiple instances) - 2R matrix (onion address, matrix+tor) - 2R telegram (beginner info) - 2022/01/22 - 4R telegram - 1C telegram (zelle, vpn) - 1R keybase - 2R forum - 2022/01/23 - 7R telegram (kyc+bisq, taxes!) - 6R matrix (cannot join rooms without having joined bisq space + other) - 1C telegram (cannot confirm payment sent, peer is online, less than 1 day left) - 2C matrix (multiple failed trades, couldn't re-initiate trade with same user; starting user needing to get their first BTC) - 2022/01/24 - 1C telegram (late-ish payment) - 1R telegram - 2C matrix (privacy, wallet balance after trade) - 1R matrix (borrow against btc) - 1R forum - 2022/01/25 - 3R telegram - 7R matrix (liquidity, moderatore contact, etc, payment started not sticking) - 2022/01/26 - 2R telegram (withdraws and BSQ and privacy) - 4R matrix (advcash limits market for payment methods, minimum trade fee) - 2C matrix (offers not showing for "insufficient money", guided user through consolidation; "ghost" utxo in wallet, directed to SPV resync, solved) - 2R forum - attended weekly support meeting - 2022/01/27 - 3R telegram - 4R forum (deposit, wallet hacked, police raid!!, coinjoin) - 6R matrix - 1C matrix (first btc, cex vs dex, join, etc) - 2022/01/28 - 1R matrix - 2R telegram - 1C telegram (user unable to make resync dao work, guided through SPV resync) - 2R forum - 2022/01/29 - 3R telegram - 1R forum - 2022/01/30 - 5R telegram - 1R forum - 2022/01/31 - 2C matrix (payment sent with same name but different bank account; safe daily trading amount for bank transfers) - 1C forum (how to manage same peer always taking trader's offers) - 4R telegram - 1C telegram (restoring just payment accounts with signing status on new instance) - 1R matrix - 2022/02/01 - 6R telegram - 1R matrix - 2022/02/02 - 1R keybase - 5R telegram - 1R matrix - 2022/02/03 - 1C telegram (useability, improvements) - 2R matrix - 1R forum - 1C forum (lost backup after PC problem, mediation > arbitration progression without working Bisq instance) - 1R telegram - 1C matrix (overcoming Great Firewall of China) - 2022/02/04 - 2R matrix - 2R telegram - squashed many spammers on telegram - 1C telegram (privacy for multiple trades) - 2022/02/05 - 2R telegram - 1R matrix - 2022/02/06 - 5R telegram - 4R matrix - 3C matrix (user sending BSQ from other wallet software thinking it was normal sats, and losing 500BSQ; new user with questions about everything Bisq; trade "completed" but payout tx refers to a different trade, and zelle payment is still in pending state) - 2R keybase + invite to move - 2022/02/07 - 1R forum - 2R telegram - 1C matrix (as of yesterday, same user with trade completed with wrong payout tx, SPV resync didn't help) - 2022/02/08 - 1R telegram - 1R matrix - previous case has finally been solved, user has received all funds - 2022/02/09 - 3R matrix (coinjoin, privacy, BSQ) - 4R telegram - attended weekly meeting - 1C matrix (failed open offer, helped seller verify the deposit amount was not lost but had in fact been used as deposit in another offer) - 1C telegram (having Bisq run on Tails) - 2022/02/10 - 1R forum - 6R telegram - 1R matrix - 1C telegram (connecting to umbrel node) - 2022/02/11 - 3R telegram - 1C matrix (user unable to finalize BSQ swap offer creation) - 1R forum (my wiki edit was useful!) - 3R matrix - banned and reported probably 40 spam-accounts on telegram group - 2022/02/12 - several requests on matrix/forum/telegram that I couldn't track, need to code my tracking app soon - 2022/02/13 - 4R matrix - 1R telegram - 1C matrix (move data folder from mac to linux) - Manual entries end here, follows generated report made with my script

Cycle 33 🤖

Autogenerated with Bisq support agent report script "Case" (C): support situation requiring 10+ minutes of assistance "Request" (R): support situation requiring from a single to a few replies "Ban" (B): usually done on Telegram "Call": meeting call for support agents, or other

Details - 2022-02-14 - 4*TelegramR - 3*MatrixR - 1*ForumR - 4*TelegramB - 2022-02-15 - 2*TelegramB - 1*MatrixR - 4*TelegramR - 2022-02-16 - 3*TelegramB - 2*MatrixR - 1*WeeklyCall - 2*TelegramR - 1*RedditR - 2022-02-17 - 2*TelegramR - 3*TelegramB - 1*MatrixR - 2022-02-18 - 2*MatrixR - 3*TelegramB - 2*TelegramR (use Bisq wallet at ATM) - 2022-02-19 - 7*TelegramB - 6*TelegramR (bank privacy, connect to own node, no offers showing, signing, fees) - 2*MatrixR (trades history, failed maker fee tx) - 2022-02-20 - 3*TelegramB - 6*TelegramR (notifications app, account signing)
ghost commented 2 years ago

Cycle 33:

Second level support on matrix and github.

Details 1/19/2022 updated wiki FAQ with some solutions https://bisq.wiki/Frequently_asked_questions#Common_Technical_Niggles 1/20/2022 discussed offer deactivate functionality with woot, re: GH issue 5979 1/21/2022 assisted github user with connection issues to clear their tor cache 1/24/2022 responded to GH user with problem 'heightOfLastBlock must match chainHeight' 1/29/2022 responded to GH user RB about flatpak distribution: ticket 6004 1/30/2022 responded to GH user RH heightOfLastBlock must match chainHeight 1/31/2022 responded to GH user FL heightOfLastBlock must match chainHeight 2/1/2022 responded to GH user LM heightOfLastBlock must match chainHeight 2/2/2022 responded to GH issue 6016 about DAO startup issue, created PR to fix. 2/7/2022 investigated GH issue 6033 about failed BSQ swap trade 2/7/2022 investigated failed trade similar to GH issue 5725 2/10/2022 looked into how Arch linux users can run debian release package since Arch maintainer AWOL 2/11/2022 investigated issue unable to take BSQ swap offer GH issue 6039 2/12/2022 investigated issue where offers were being disabled (due to maker tx not on blockchain) 2/14/2022 looked into underpaid fee issue mediated trade 8SKA2 2/15/2022 investigated more underpaid fee issues (users with DAO disabled) PR created. 2/17/2022 checked logs for failed trade, was bad Tor connection on one side 2/20/2022 investigated BSQ swap fail, GH issue 6066
leo816 commented 2 years ago

Cycle 33

  1. Examples of support queries are:

Buyer not responding to a trade in mediation Assisting users to do a manual payout Missing funds in wallet - spv resync required Questions about mediation Questions about Bisq trading process. Supported user in moving to new data directory. Supported user with failed trade concerned about loss of funds (no loss of funds occurred). Supported user with questions about arbitration.

notes: Transition to Matrix was successful. We keep improving week over week as a support team and with communication. Looking forward to increase the team members as bisq2.0 comes to place.

Click to see Cycle 32 ### **Cycle 32** The main goal in cycle 32 was to transfer all users that were used to go into keybase for support to matrix. - Been available on Keybase from 7:30pm - 9:30pm Monday to Sunday. But active all day answering messages. Most of them having to do with mediation disputes. - Been in constant communication with devs and collecting logs when issues occur. - Hosted the weekly support call every week this cycle, there we discussed the main issues and bugs within the support team. https://github.com/bisq-network/support/issues/916#issuecomment-1044811012
MwithM commented 2 years ago

Cycle 33

Case (C): support situation requiring 10+ minutes of assistance Request (R): support situation requiring from a single to a few replies Example: 2022/01/01 2R [two requests] matrix; 1C keybase (user had problem X, suggested to do Y and Z, problem was solved)

Details

pazza83 commented 2 years ago

Cycle 33 Support

All is going well with support. Weekly calls are really helpful and the Matrix support team room is regularly utilized.

Been gradually moving things over to Matrix. Pinned a few posts in the Keybase chat to advise community members to move to Matrix. Keybase is pretty quiet now with most discussion activity occurring in Matrix.

These are the support issues from users DMs in Keybase and Matrix 21.01.22 - Keybase: getting logs from users, resolved. 21.01.22 - Keybase: enquiry from user interested in contributing for Bisq, resolved. 21.01.22 - Keybase: Issue with trader with questions about mediation, resolved. 26.01.22 - Keybase: User with still open case after mediation closed, now resolved. 26.01.22 - Keybase: user with failed trade enquiry, resolved. 26.01.22 - Keybase: Discussion about process for buy btc, resolved. 28.01.22 - Keybase: User with feedback about support issue, resolved. 31.01.22 - Matrix: Mediaiton questions. Resolved 31.01.22 - Matrix: User with questions about getting your first bitcoin channel, resolved. 02.02.22 - Keybase: User with questions about pop-up message and failed trade 04.02.22 - Keybase: questions from user about mediation process / timescales, reolved. 04.02.22 - Keybase: User wanting to cancel trade with questions, resolved. 06.02.22 - Matrix: Questions from user with Instant SEPA trade where they were due to be going off grid with uncompleted trade, resolved. 13.02.22 - Keybase: User with offers not staying up. Collected logs, some maker transactions had failed. Trades required ddeltign, resolved 14.02.22 - Keybase: Buy BTC channel questions, resolved. 16.02.22 - Keybase: User with unseresponive trade party with questions, resolved. 21.02.22 - Keybase: User with support questions following reimburement request being accepted, resolved 21.02.22 - Matrix: Questions from user regarding USPMO trade postage, resolved. 22.02.22 - Keybase: User with trades still in open trades following payout 23.02.22 - Keybase: User with corrupted data directory, resolved.
w0000000t commented 2 years ago

Cycle 34 🤖

Autogenerated with Bisq support agent report script "Case" (C): support situation requiring 10+ minutes of assistance "Request" (R): support situation requiring from a single to a few replies "Ban" (B): Telegram s(p|c)ammers "Call": meeting call for support agents, or other

Summary

164 requests 9 cases 103 TG bans

Most active: TGram friday 17-19 UTC

Details - 2022-02-18 - 2*MatrixR - 3*TGramB - 2*TGramR (use Bisq wallet at ATM) - 2022-02-19 - 7*TGramB - 6*TGramR (bank privacy; connect to own node; no offers showing; signing; fees) - 2*MatrixR (trades history; failed maker fee tx) - 2022-02-20 - 3*TGramB - 6*TGramR (notifications app; account signing) - 2022-02-21 - 3*TGramR (notifications app; account signing; create offer for CAD) - 9*TGramB - 2*MatrixR (CEX coins; late BTC release) - 1*MatrixC (address signing for RA, with leo816) - 2022-02-22 - 3*TGramR (0 day seller accounts; signing; old backup, restore current disputes) - 2*MatrixR (own node; notifications) - 2022-02-23 - 1*TGramR (payment reason) - 1*MatrixR (join getbtc room) - 1*TGramB - 1*MatrixC (own node) - 1*WeeklyCall (~1hr) - 2022-02-24 - 5*TGramB - 3*TGramR (new listing and trading altcoins..; chat logs; newbie asking about fiat payments) - 2022-02-25 - 6*TGramR (money oder privacy; use local balance to open offer; invalid zelle email; seller placing trade ID in interact transfer) - 1*TGramB - 3*MatrixR (fees; very basic Qs, redirected to wiki; "fees are too much" "privacy has a cost") - 1*ForumR (buyer worried about late release) - 2022-02-26 - 1*ForumR (basic Qs about signing) - 2022-02-27 - 2*MatrixR (tor Q; backup) - 1*TGramR (change onion address) - 2022-02-28 - 4*TGramR (pay with credit card?; widescreen display doesn't show trades list; reset btc nodes) - 4*TGramB - 3*ForumR (cannot buy BSQ "trade timeout"; offers getting disabled; bisq on nas with docker?) - 1*MatrixR (sepa instant rejected) - 2022-03-01 - 3*TGramB - 1*TGramR (privacy) - 2022-03-02 - 2*TGramR (privacy; own node) - 4*TGramB - 3*ForumR (docker; price index) - 2*WeeklyCall (~50mins; ~40mins devcall) - 1*MatrixC (user not finding payout tx) - 2*MatrixR (unable to take trades; no offers in CAD) - 2022-03-03 - 2*TGramB - 3*MatrixR (bisq2; block peers; "tainted" coins) - 1*ForumR (bisq2) - 1*TGramR ("price tolerance" error) - 2022-03-04 - 3*TGramB - 5*TGramR (bisq in VM; remote control via mobile) - 3*MatrixR (own node; bisq in VM; price out of tolerance) - 2022-03-05 - 5*TGramB - 1*TGramR - 1*ForumR (CBM) - 1*ForumC (not seeing shipping address in trade details for CBM) - 2022-03-06 - 3*TGramB - 3*TGramR (seednodes) - 2022-03-07 - 4*TGramB - 3*MatrixR (v2 address no offers visible) - 2*TGramR (trade limits) - 2022-03-08 - 2*TGramB - 1*TGramR - 1*MatrixR (CPFP) - 2*ForumR (account signing; update app) - 1*TGramC (updated wiki for gentoo from user feedback) - 2022-03-09 - 2*TGramR - 3*MatrixR (matrix over tor) - 2*TGramB - 1*WeeklyCall (~50mins) - 2022-03-10 - 4*TGramR (buy with credit card; restore backup) - 5*MatrixR (fees and deposit; offers with deposit > 100%; matrix servers and available rooms; own node; xmr balance) - 5*TGramB - 2022-03-11 - 9*TGramR (umbrel app; "send fiat to bisq"; scammers on the group; payment button stuck; phone app; signing reqs) - 4*ForumR (refresh data directory; withdraw all funds; change to v3 address; create new wallet) - 6*TGramB - 1*MatrixR (Bisq cannot find JVM) - 1*MatrixC (failed trade after PC crash) - 2022-03-12 - 2*TGramR (limit countries for sepa; verifying exe installer) - 2*MatrixR (bitcoin connection; disabling offers) - 2022-03-13 - 2*TGramB - 6*TGramR (escrow safety for buyers; mobile app; bank issues) - 2022-03-14 - 4*TGramB - 2*TGramR (laptop privacy) - 2*MatrixR (tested unstable custom node connection theory; restore backup across OSes) - 1*MatrixC (corrupted instance, can't take offers) - 2022-03-15 - 4*TGramB - 2*TGramR (bank fraud; no seed nodes available) - 1*TGramC (seller inquired by bank about source of funds, suspect of fraud by bank proven wrong thanks to bisq history logs) - 2022-03-16 - 5*TGramB - 3*TGramR (whonix and dns leaks; change banks after issues with previous one; getting BSQ) - 1*MatrixR (getyourfirstbtc policy) - 1*WeeklyCall (~1hr) - 2022-03-17 - 5*TGramR (fee reimbursement; own offers not showing; bisq2 eta; privacy risk at Bisq with SEPA etc) - 3*TGramB - 2022-03-18 - 5*TGramB - 3*TGramR (privacy; kyc btc as first deposit; wallet addresses) - 1*ForumR (wrong wallet balance) - 4*MatrixR (resync dao state; uneditable BSQ swap; untakeable offer; taken offer still shows no confs even if conf'ed) - 1*MatrixC (removing failed trade) - 2022-03-19 - 3*TGramR (notifications and sleep warnings; restore network nodes; newbie Qs) - 2*TGramB - 2022-03-20 - 6*TGramB - 1*MatrixR (open offer not visible) - 2022-03-21 - 5*TGramR (price index; fix prince indeces wiki page; cancelling offers; editing offers; fee of offers with ranged amount) - 3*MatrixR (github privacy; payment unconfirmed on ending trade) - 1*ForumR (bisq in VM)
pazza83 commented 2 years ago

Cycle 34 Support

Support is going well.

Very few activity in the Keybase rooms now. Still the odd DM from previous users I have supported though asking questions or requiring assistance.

These are the support issues from users DMs in Keybase and Matrix and the date the issue was resolved or last actioned. 24.02.22 - Keybase: user with locked funds displaying. 25.02.22 - Keybase: manual payout assistance, resolved. 26.02.22 - Keybase: questions about wallet amounts, resolved. 03.03.22 - Keybase: User with incorrect balance shown requiring SPV resync, resolved. 04.03.22 - Keybase: Updates to user about reimbursement process. 04.03.22 - Keybase: questions about mediation / arbitration process, resolved. 04.03.22 - Matrix: arbitration question, resolved 04.03.22 - Matrix: chat room access, resolved 04.03.22 - Matrix: Arbitration support, resolved 05.03.22 - Matrix: Mediation support, resolved 06.03.22 - Matrix: Trading questions regarding RUB, resolved 08.03.22 - Matrix: Support / Mediation question for Bisq 2 08.03.22 - Matrix: Arbitration questions, resolved 09.03.22 - Keybase: Failed trade support, resolved 12.03.22 - Matrix: Get your first BTC questions, resolved 14.03.22 - Matrix: User with corrupted data file, resolved 17.03.22 - Matrix: User with corrupted data file, resolved 16.03.22 - Keybase: Questions about Buy your first Bitcoin, resolved 17.03.22 - Keybase: Failed trade / locked BTC in GUI support 19.03.22 - Keybase: API Questions 20.03.22 - Matrix: User interested in contributing questions 21.03.22 - Matrix: User requiring manual payout support, resolved 21.03.22 - Matrix: User requiring manual payout support, resolved
MwithM commented 2 years ago

Cycle 34

Details - 21 2R reddit - 22 2R matrix, 3R Telegram, 1R reddit - 24 1R telegram - 25 2R telegram - 26 3R matrix - 27 1C matrix (buyer can't click "payment sent" button), 6r telegram, 1r reddit - 28 2R Matrix, 4R Telegram - 1 1R telegram, 1R matrix - 2 1C2R matrix (open arbitration general doubts), 1R telegram - 3 2R1C matrix (taking trade to arbitration), 1r Telegram. - 4 2R telegram, - 5 1R telegram, 5R matrix - 6 1R telegram, - 7 1R telegram, 1R matrix - 8 2R telegram, 2R matrix, - 9 1C matrix (failed trade), 1r reddit, 1r Telegram, 2r reddit. - 10 1R telegram, 1R matrix - 11 1R telegram - 13 1R reddit, -15 2R matrix, 1R Reddit, 1R Telegram - 16 2R matrix, 1R telegram, 1R reddit, wiki updating bisq, meeting - 17 3R1C matrix (taker doesn't see deposit tx after computer crash) - 18 2R matrix, 1R telegram - 19 2R matrix - 20 3R matrix, 1R telegram, - 21 1R matrix, 1R telegram - 22 1R matrix, 4R telegram, 1r reddit, - 23 3R telegram, 3R matrix - 24 1R telegram, - 25 3R1C matrix (BSQ swaps disabled while paying trading fees),

@w0000000t 103 telegram bans LOL. I knew there were a lot but seeing the exact numbers... That's very ugly, Telegram should add captcha as an option directly from Telegram (no bots) before joining groups.

ghost commented 2 years ago

Cycle 34:

Second level support on matrix and github.

Details 2/21/2022 investigating out of sync DAO causing BSQ swaps to fail (#6073, #6039, ~3 weeks spent) 2/21/2022 checked GH support issue 1061 2/21/2022 checked issue of buyer showing as seller (another instance of GH 5035) 2/22/2022 checked issue of account signing failure (trd 65---) -> raised up to sq 2/23/2022 team call 2/24/2022 checked logs for trade hm---- : taker underpaid fees (DAO disabled) 3/2/2022 team call 3/4/2022 checked logs for trade ru--- : taker underpaid fees (DAO disabled) 3/4/2022 price out of tolerance errors, checked with ops 3/8/2022 checked logs for trade 04---- (pazza) 3/9/2022 checked logs for trade 04---- (leo) - taker underpaid fees 3/9/2022 checked logs for trade 59---- (leo) - taker underpaid fees 3/9/2022 checked met----- issue: offers not publishing a maker fee tx (wallet was corrupted) 3/13/2022 support ticket - verified that user's trade from 2019 paid out correctly 3/17/2022 checked logs for trade cZ---- (mwithm) - computer crashed / unplugged at take offer time
leo816 commented 2 years ago

Cycle 34

Support is going well, the support team is handling well as of right now with all the support issues popping up. Not much activity on keybase but some users still reach out through there, so taking a look every now and then.

notes: I've had to do several manual payouts and a few cases that took more work than usual. I created 2 proposals but will have them laid out on the support team lead report

w0000000t commented 2 years ago

Cycle 35 🤖

Autogenerated with Bisq support agent report script "Case" (C): support situation requiring 10+ minutes of assistance "Request" (R): support situation requiring from a single to a few replies "Ban" (B): Telegram s(p|c)ammers "Call": meeting call for support agents, or other

Summary

Stats collected since 2022-03-22

170 requests 13 cases 57 TG bans

Most active: TGram thursday 17-19 UTC

Details - 2022-03-22 - 2*TGramR (paying fees; .jar.txt sha256 verification) - 2*TGramB - 2*MatrixR (unresponsive peer; kyc coins for deposit) - 2022-03-23 - 4*TGramR ("forex" on bisq...; account age; account can't get signed; how account signing works) - 1*MatrixR (most used CAD method) - 1*WeeklyCall (~50mins) - 3*TGramB - 2022-03-24 - 4*TGramR (own node; editing offers; own node; security accessing Bisq from VNC) - 2*TGramB - 7*MatrixR (own seed; accept mediation solution; locked funds disappearing after update; unsigned seller accounts; peer says they cannot see open mediation; sellers and signed policies; account not getting signed) - 2022-03-25 - 2*TGramB - 1*TGramC (bisq in vm with remote desktop from smartphone) - 2*TGramR (cancelling trade; linux distro) - 2022-03-26 - 4*TGramB - 4*MatrixR (deposit taking long to confirm; mobile apk; newbie at first trade; XMR/BTC privacy) - 9*TGramR (vpn; funding Bisq wallet; VM; mobile app; banks freezing accounts; trade traxation; china; matrix chat; VM help) - 1*ForumR (installation in VM) - 2022-03-27 - 2*TGramB - 1*TGramR (install and verify) - 2*MatrixR (bisq2; bisq on smartphone) - 1*MatrixC (onboarding first time trader) - 2022-03-28 - 3*TGramR (CBM; bisq price index and market price; market price vs price index) - 6*MatrixR (CBM; filter takers by account age; importing account into Bisq2?; 3-letter agencies on Bisq; spv resync; revolut revtag) - 2022-03-29 - 2*MatrixR (open trade with locked zelle account; BSQ privacy) - 1*TGramC (funds "lost" after overwriting Bisq data directory) - 1*TGramB - 2022-03-30 - 4*TGramR (sending money to Indian bank; bisq2; new users; independent Bisq chat on libera.chat IRC (?)) - 2022-03-31 - 1*TGramB - 2*TGramR (very small trades; deposit amount) - 4*MatrixR (banks closing accounts; getyourfirstbtc policy; own node; deposit confirmed but bisq doesn't know, spv resync) - 1*WeeklyCall (~45') - 2022-04-01 - 4*TGramB - 3*TGramR (built-in wallet; BSQ wallet; shutting down PC when offer is taken) - 3*MatrixR (completed trades chats; cannot send "confirm payment receipt"; trade completed, but shows as open in Bisq) - 2022-04-02 - 1*TGramB - 1*MatrixR (failed trade) - 2022-04-03 - 2*TGramR (bisq decentralization) - 1*ForumR (extract trades history data automatically) - 2022-04-04 - 6*TGramR (late payment; BSQ privacy; disabling DAO; scammers in group; p2p storage; account signing bug) - 1*MatrixR (read history file in Bisq folder) - 2022-04-05 - 3*TGramR (connecting problems; move to different pc; deposit confirmed onchain, bisq needs spv resync) - 2*MatrixR (amount of miner fee; determining miner fee on past trades) - 2022-04-06 - 1*MatrixC (restore old data backup) - 2*MatrixR (altcoin funds; welcoming new users) - 2022-04-07 - 1*MatrixC (restoring open trade missing from backup) - 1*MatrixR (miner fees for past trades) - 2022-04-08 - 3*TGramR (lightning support; kyc deposit; data directory & wallet.db) - 2*TGramB - 2022-04-09 - 2*TGramB - 3*TGramR (escrow safety; new alt listings) - 2*ForumR (btc release time; cannot start because of DAO error) - 1*MatrixR (BSQ dust) - 2022-04-10 - 10*TGramR (new listings; trade limits; fraudulent bank payments; trading from metamask; custodial wallets; data directory under popos; available altcoins; signing after mediation; fiat trading in EU; withdraw costs) - 5*TGramB - 2*MatrixR (nonexisting revtag; custom node) - 2022-04-11 - 1*TGramB - 7*TGramR (kyc btc for deposit; cracking Bisq password (!); stuck payment started and mediation; seller places txid in interac!!; delete offer; coinjoin in bisq?; unsignable account bug) - 1*MatrixR (cannot connect with old data directory) - 2022-04-12 - 3*TGramB - 5*TGramR (own node; own node; trade from iran; risk of tainted money from buyers; incorrect BSQ dust error, needed restart) - 2*MatrixR (wise as sepa instant; edit open offer payment method) - 2022-04-13 - 2*TGramB - 2*TGramC (double instances of bisq; cancel trade) - 2*TGramR (spanish group; untakeable ghost offers) - 2*MatrixR (coinjoininside bisq; kyc coins in deposit) - 1*WeeklyCall (~90 minutes) - 1*MatrixC (restore bisq data from old 1.7.5 install) - 2022-04-14 - 2*TGramB - 4*TGramR (resync DAO issue; bisq2; joinmarket; late payment in sepa instant) - 1*MatrixR (update contents of app's jar) - 1*ForumR (custom terms in SEPA payment method) - 2022-04-15 - 3*TGramB - 2*MatrixR (restoring wallet from data file; tx fee on funding wallet) - 2022-04-16 - 4*TGramB - 3*TGramR (instant sepa; own node; spv) - 5*MatrixR (privacy method; wasabi cons; p2p messaging UI lags; trade fees from history; country of bank in account details) - 2022-04-17 - 2*TGramB - 4*TGramR (trade payout; install for Debian; data persistence after uninstall; unsynced DAO effects) - 2*RedditR (bisq learning curve; bisq + CEXes) - 2*MatrixR (usdc; privacy guide) - 2*ForumR (mobile app pairing; prepaid debit cards) - 2022-04-18 - 1*TGramB - 2*MatrixR (buy from CEX and sell on Bisq; seller almost late at releasing) - 1*MatrixC (many (many) SPV resyncs needed to get a stuck trade to be seen by wallet) - 2022-04-19 - 2*TGramB - 1*TGramR (altcoins trade) - 1*MatrixR (eur account without signing) - 2022-04-20 - 3*TGramB - 1*MatrixR (making offers with unconfirmed utxo) - 4*TGramR (common payment methods; bisq minimum requirements; linux cli client; install correct java version on linux) - 2*WeeklyCall (support call ~35'; devcall ~70') - 1*MatrixC (move to a new wallet) - 2022-04-21 - 3*TGramB - 3*TGramR (seller mentioning bisq in payment password; javafx library error when starting; messaging feature between traders) - 2*ForumR (running on whonix; revolut account cancelled mid-trade) - 1*RedditC (user complaining about new F2F rules) - 4*MatrixR (followup on txid in interac acceptance; payment from account with additional name; user wise GBP account to register with faster payments?; payment started button strategies) - 1*MatrixC (weird case where mediation was started by buyer, but seller managed to release funds anyway) - 2022-04-22 - 1*TGramR (notifications app) - 1*MatrixC (love letter to offending seller as per interac txid reference)
pazza83 commented 2 years ago

Cycle 35 Support

Support is going well.

Almost all support discussion now taking place on Matrix.

These are the support issues from users DMs in Keybase and Matrix and the date the issue was resolved or last actioned. 21.03.22 - Matrix: User needing support with editing PendingTrades file 23.03.22 - Keybase: API questions 26.03.22 - Keybase: Dump payout transaction support 01.04.22 - Matrix: User with mediation questions 05.04.22 - Keybase: Spam report 05.04.22 - Keybase: Getting First BTC questions 06.04.22 - Keybase: New user questions 06.04.22 - Matrix: User with questions about SPV resyncs getting stuck 10.04.22 - Matrix: Getting first BTC questions 11.04.22 - Matrix: Missing mediator ticket support 12.04.22 - Keybase: Bug support 16.04.22 - Keybase: Payout address resuse issues 17.04.22 - Matrix: Getting first BTC questions 17.04.22 - Matrix: Questions regards trade being over time window 19.04.22 - Matrix: Clarification of F2F rules / penalties 20.04.22 - Matrix: Clarification of F2F rules with user
MwithM commented 2 years ago

Cycle 35

Support activity on ... ["keybase", "matrix", "forum", "telegram", "reddit", "github"]

Case (C): support situation requiring 10+ minutes of assistance Request (R): support situation requiring from a single to a few replies Example: 2022/01/01 2R [two requests] matrix; 1C keybase (user had problem X, suggested to do Y and Z, problem was solved)

Details

To do: Improve wiki BSQ and connectivity issues.