Cannot connect bike to qz app

[edc3edc3]

The Bike PROFORM CARBON C7S PF20 BIKE doesn't connect to the app. The qz app says connecting, or it says that it has connected to an applewatch or airpods. (i have tried forgetting these devices and still the qz app says connecting)

Steps to reproduce the behavior:

Factory reset bike, enabled privilege mode and usb debugging. qz installation method 1 (log attached) in the qz app added ip to bike options - proform/norditrack options - TDF compaion IP closed app, opened app enabled virtual device, virtual device Bluetooth, wahoo direct connect closed app, opened app tiles loaded, says connecting all values 0 started manual workout, tiles still value 0 QZ-Companion-log.txt debug-Thu_Oct_31_18_13_01_2024.txt

Devices used, Iphone 15 ios version 18.0.1 PROFORM CARBON C7S PF20 BIKE

[cagnulein]

hi @edc3edc3 , log checked. it seems that the companion app is not sending anything at all. did you leave the "other" device on the companion? are the bike and the iphone on the same wifi? which wifi router do you have? It seems that it's dropping the broadcast frames from the bike to the iphone

let me know!

[edc3edc3]

The bike and the phone are on the same network , the router is tp-link AC1200. The "other" device, is that a device separate from the phone and bike? only currently using the phone and bike.

[cagnulein]

no i mean, in the companion which device do you select in the device selection? you should use "other" as an option.

[edc3edc3]

Where do i find the device selection sorry.

[cagnulein]

ok i guess it's the issue :) you have to open the companion app on your bike tablet

[edc3edc3]

I'm not quite sure what you are referring too when you say "companion". On my iPhone I have the QZ App installed and on the ProForm Bike I have the companion app installed correct? I don't believe in either instance I had a device selection. Any clarification you can provide would be greatly appreciated.

Also i haven't attempted to install or configure zwift as i cannot get the live tiles

[cagnulein]

Yes i'm talking on the bike. On the bike you have installed the companion through the script from your pc. Now on the bike you have the companion app. It's an app that you have to open to enable the communication with the qz main app on your iphone. Let me know if you have any other questions

[edc3edc3]

I found the section you are talking about, and will try that

[cagnulein]

Ok, let me know. Roberto Viola Software engineer and open source enthusiast http://robertoviola.cloud

Il giorno gio 31 ott 2024 alle ore 10:00 edc3edc3 @.***> ha scritto:

I found the section you are talking about, and will try that

— Reply to this email directly, view it on GitHub https://github.com/cagnulein/QZCompanionNordictrackTreadmill/issues/119#issuecomment-2449359522, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAALYWBQF6C5MBCKLRDJTMTZ6HWRLAVCNFSM6AAAAABQ5ZERAKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINBZGM2TSNJSGI . You are receiving this because you commented.Message ID: @.*** com>

[edc3edc3]

selected my device as other, allowed app permissions. tiles say 0 and here is the debug

debug-Thu_Oct_31_19_04_50_2024.txt

[cagnulein]

ok that's a step forward! now i can see the messages from the companion but they are all empty. ok let's do this by step a step:

try to select instead of other the c1750 and reboot the bike, if it doesn't work try the same with t75s and also if it doesn't work try this method instead

https://github.com/cagnulein/qdomyos-zwift/issues/1591#issuecomment-1664105559

let me know!

[edc3edc3]

I have tried 2 different c1750's and t72s, here are the logs.

I do no have enough time to try the 3rd method at the moment can try that in a couple hours. I am no quite sure on those instructions as i am not overly tech savvy, any chance you can simplify that for me? Just to clarify i should be using "other" when trying that next method? debug-Thu_Oct_31_19_14_58_2024.txt debug-Thu_Oct_31_19_21_52_2024.txt

debug-Thu_Oct_31_19_17_45_2024.txt

[cagnulein]

Just to clarify i should be using "other" when trying that next method?

no you have to use the gran tour device as described in the link. you can try to set the gran tour and reboot the bike even without doing the other steps, just to check if it's working

[edc3edc3]

Quickly tried gran tour and same result

debug-Thu_Oct_31_19_34_34_2024.txt

[cagnulein]

can you try to replace the apk inside the installation package with this one https://github.com/cagnulein/QZCompanionNordictrackTreadmill/actions/runs/11010660989/artifacts/1970559335

and install it back?

this one use the image recognition to getting the metrics. You will see a popup at the very beginning asking to record the screen on the bike, you have to say yes

Let me know!

[edc3edc3]

Used the apk provided as the install, bike asked for permission to record screen, said yes, device selected was other. tiles still read 0 debug-Thu_Oct_31_21_15_29_2024.txt

QZ-Companion-log.txt

[cagnulein]

after the first log i can't see anymore the messages from the companion. that's very strange. are you able to run the adb-debug script while you are doing a quick workout so i can check if the companion is working correctly?

[edc3edc3]

Ran the adb-debug script while doing a workout, and this is what the output was in the cmd

the log cat file was empty at the end.

[cagnulein]

reboot the pc and do it again, i guess it was just a glitch of windows (i hope)

[edc3edc3]

ensured usb debugging was on, restarted windows, this is the cmd output, log cat still empty logcat.txt the script i ran was from the "installpackage" adb-debug.bat

[cagnulein]

the install batch file is still running? it seems that wifi debugging is not responding anymore

[edc3edc3]

The install batch file worked when i reinstalled the companion when i used the apk you previously provided. I tried running the install batch file again assuming it would fail because it checks if a version was already installed. But now it is stuck on this.

[cagnulein]

yes it is the same error of the adb debug script. question: when you reinstalled the new apk, did you do a factory reset?

[edc3edc3]

Uninstalled it through the android os I'm happy to do a factory reset and attempt it again tomorrow installing the new APK in a factory reset bike. I will upload all debug logs when I can! Appreciate your patience and assistance in the matter.

[cagnulein]

hah ok so i guess the problem is that once you did the factory reset, the ifit app updated itself after installing the companion, closing the doors for future operations with adb. i suggest to do a factory reset and inibit the ifit app to update itself. then it could be that also the other methods that we already tried could work

let me know!