[CAL-2819] Events getting cancelled by google calendar notification

[ExiMentor]

Issue Summary

First I have to say, that this issue might not be laying in cal.com but maybe in the appointments it makes.

When an appointment is done and a reminder is set (in outlook), google sends a cancellation notification to the other person.

This happens, when a reminder is set and it goes off (e.g. 30 minutes before an event).

Maybe the problem lays in my calendar situation: I use a google calendar with cal.com. This calendar is synchronized with my local outlook calendar via CalDav. (If that is the issue I would try differnt solutions, too)

Steps to Reproduce

1. Create an oppointment with cal.com
2. Synchronize the local outlook calendar with the new created google entry
3. Add a reminder (e.g. 30 minutes before the event) or let a reminder be activated (if set before)
4. The person who asked for the appointment (not me) gets a notification from calendar-notification@google.com that the meeting was cancelled.
5. The appointment is still in my calendar, in cal.com and in the google calendar
6. Since only the customer got the notification: big dissappointment

I need to use the local outlook calendar since my email is only imap. I want to sync this calendar with my phone and that's why I'm using CalDav (https://caldavsynchronizer.org/).

Actual Results

Google Notifications get triggerd and send cancellations for no reasons. (I deactivated all notifications with no help)

Expected Results

A reminder shot not affect the meeting.

Technical details

• Cal.com
• Google calendar
• CalDav
• Local outlook calendar (imap)

Evidence

See Screenshot

Thanks a lot for this great tool and the work done!

_{From SyncLinear.com | CAL-2819}

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[ExiMentor]

Are there any update on this issue? I disabled all notifications in my google calendar and removed the reminder. It seemed to help, but I just got another case, where an appointment was cancelled out of nowhere.