calcom / cal.com

Scheduling infrastructure for absolutely everyone.
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Recptionist Interface #14679

Closed AnshAgarwalOP closed 4 months ago

AnshAgarwalOP commented 5 months ago

Problem:

Cal.com currently lacks built-in features specifically designed for receptionists or appointment managers. This makes it challenging to manage appointment workflows, including check-in and check-out processes. As a result:

Manual Workflows: Receptionists might rely on manual processes, external tools, or paper-based systems to track check-ins and check-outs, leading to inefficiency and potential errors. Limited Integration: Integrating Cal.com with existing appointment management systems can be complex, hindering workflow automation.

Sollution

Check-in/Check-out Functionality: Introduce API endpoints and potential UI components for receptionists to check in and check out attendees for appointments. This could involve: Marking appointments as "checked in" and "checked out" within the Cal.com system. Capturing additional check-in/check-out details , such as arrival/departure times/notes/offline payment made(also there should be a way for the receptionists to see the amount to be charged.)

Appointment Management Interface : Explore the possibility of offering a dedicated receptionist interface or web app. This interface could provide features like: A real-time view of upcoming appointments. Easy access to check-in/check-out functionality for each appointment. Search and filter capabilities for appointments.

Describe alternatives you've considered

Using webhooks to send data to an external database, then creating a receptionist ui and the receptionist gets to manage the check ins and checkouts from there .

Additional context

no

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Requirement/Document

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House rules
PeerRich commented 4 months ago

this sounds like something that can be achieved with https://cal.com/platform wanan reach out to our growth team?