Found a bug? Please fill out the sections below. 👍
Issue Summary
I am unsure why my password no longer works, I certainly didnt change it. So I am trying to hit "forgot" using my email (which is in an apple "hide my email"), and I am not getting an email to reset. I tested the email address form another email address and it works fine. your system is not sending out a reset password email to me.
Steps to Reproduce
go to login page
clock on "Forgot?"
put in the correct email that matches the login email
don't get an email, so I cant get in, which means I cant even get support
You should be able to get help without logging in.
Actual Results
I don't get a reset email
Expected Results
-I should get a reset email
Technical details
I am using the browser version with Safari (let me try with chrome - ok, doing everything with chrome didn't help.
Mac OS (ok, let me try from windows on Mac....nope didnt work form there either either Edge)
Evidence
with Safari, with chrome on Mac. With windows on Mac with parallels with edge. Each time trying to log in, getting password wrong. I have tried with 2 different email accounts, and tried once yesterday and today, many times. there should be a buffer full of attempts somewhere on your side.
I'd like to put the email address here, but I don't want it to attract a bunch of spam. Let's just say that the first part of it is pyloric..........@icloud.com
Found a bug? Please fill out the sections below. 👍
Issue Summary
I am unsure why my password no longer works, I certainly didnt change it. So I am trying to hit "forgot" using my email (which is in an apple "hide my email"), and I am not getting an email to reset. I tested the email address form another email address and it works fine. your system is not sending out a reset password email to me.
Steps to Reproduce
You should be able to get help without logging in.
Actual Results
Expected Results
-I should get a reset email
Technical details
Evidence
I'd like to put the email address here, but I don't want it to attract a bunch of spam. Let's just say that the first part of it is pyloric..........@icloud.com