Bug: Can't Always Void COS Bills (SR) (Waiting on Bug to come up again)

[Nadin-Nader]

Story: Incorrect Application Type is submitted and rejected: (Bill can't be voided on COS Payment)

1. Sys pays COS fees
2. We void the payment (Melissa w/ Finance)
3. Izzy voids the bill & reject the application (this is where the bug happens, Izzy hasn't seen it since Nov 14th, and has a list of the bills she still can't void. The system won't accept the void: Contact Administrator)

[vschandramouli]

Updated AC, moving to Backlog.

[Sreelatha-BlazeKannan]

@Nadin-Nader , @TracyLinder - Analysis is in progress

[Nadin-Nader]

@Sreelatha-BlazeKannan here are the examples given: Permit #2022 099868 EX Invoice #7659414 RSN 12971099
Permit #2022 102799 EX Invoice #7660881 RSN 12974466
Permit #2022 078086 RW Invoice #7634790 RSN 12945895
Permit #2022 079837 RW Invoice #7663064 RSN 12947924 Permit #2022 105614 RW Invoice #7664527 RSN 12977689 Permit #2022 104924 RW Invoice #7664541 RSN 12976828 Permit #2022 104495 EX Invoice #7663053 RSN 12976343 Permit #2022 104474 EX Invoice #7663048 RSN 12976316 Permit #2022 104496 EX Invoice #7663054 RSN 12976344 Permit #2022 107506 RW Invoice #7666828 RSN 12979877 Permit #2022 109319 RW Invoice #7669245 RSN 12982118 Permit #2022 110649 EX Invoice #7670020 RSN 12983557 Permit #2021 062129 EX Invoice #7674580 RSN 12685780 Permit #2022 111809 EX Invoice #7671695 RSN 12985057 Permit #2022 115211 EX Invoice #7676235 RSN 12988861 Permit #2022 115281 EX Invoice #7676358 RSN 12988936 Permit #2022 115315 EX Invoice #7676424 RSN 12988980 Permit #2022 115287 EX Invoice #7676390 RSN 12988942 Permit #2022 115628 EX Invoice #7676881 RSN 12989307 Permit #2021 045615 EX Invoice #7674248 RSN 12666348 Permit #2022 101881 RW Invoice #7659770 RSN 12973396
Permit #2021 073261 EX Invoice #7677712 RSN 12698909
Permit #2022 152451 RW Invoice #7721750 RSN 13032451
Permit #2022 158710 RW Invoice #7730756 RSN 13039749
Permit #2022 158861 EX Invoice #7730992 RSN 13039919
Permit #2022 160469 RW Invoice #7733302 RSN 13041744 Permit #2021 1567887 EX Invoice #7735425 RSN 12795319 Permit #2022 159544 RW Invoice #7731903 RSN 13040722 Permit #2022 145484 RW Invoice #7712827 RSN 13024261 Permit #2021 1567887 EX Invoice #7704538 RSN 12795319 Permit #2022 159397 RW Invoice #7737176 RSN 13040548 Permit #2018 063853 RW Invoice #7582862 RSN 11919168

[Nadin-Nader]

Update: Still under analysis but cannot recreate. Will need to schedule time with someone that can recreate this on PROD @TracyLinder who do you suggest we get to do this? Paloma and her team are in training this week and its a bit difficult to get them on this. I will post it on the teams channel to see if we get a response.

[Nadin-Nader]

@Sreelatha-BlazeKannan Here is what Kim and Kyle wrote for a response in the Testing Feedback TEAMs channel:

[Wednesday 5:12 PM] Kampe, Kyle Hi Nader, Nadin. Let's bring this one up again at the Friday meeting, and then once I get some more clarity on it I can meet with you and Sree individually on it next week. (1 liked)​[Yesterday 9:14 AM] Perez, Kimberly Hey Nader, Nadin! This is what I posted in our DTS chat on 03/17 about this one:

[3/17 3:12 PM] Perez, Kimberly

So I can't find anything for making zero dollar balance payments.. The only thing I could find was that Mastec was able to make payments on two permits that the cost of service payments were voided, #2022-102799 EX and 2022-099868 EX. However, I think there might be another ticket for this.

[Nadin-Nader]

Update from Last Friday Meeting: Isabel and Kyle were to meet on this to try to recreate. @TracyLinder may need to reassign card since Sree is out

[TracyLinder]

Kim gave clarification:

Story: Incorrect Application Type is submitted and rejected: (Bill can't be voided on COS Payment)

1. Sys pays COS fees
2. We void the payment (Melissa w/ Finance)
3. Izzy voids the bill & reject the application (this is where the bug happens, Izzy hasn't seen it since Nov 14th, and has a list of the bills she still can't void. The system won't accept the void: Contact Administrator)

[Nadin-Nader]

Meeting Scheduled for 5/9/23 @ 10am with Sree, Izzy and Kim

[Nadin-Nader]

Meeting Rescheduled for 5/10/23 @130pm

[TracyLinder]

Update / Mtg w/ ROW

• Sree is unable to recreate this issue now.
• It's possible this issue was fixed when when #12009 went to PROD last week on 5/5.
• We don't know if this issue is fixed or not. We will put this in the ongoing pipeline to give time for new bugs to happen.

[Nadin-Nader]

@Nadin-Nader to follow up with Kyle to see if we can close or if bug has come up

[KyleErich]

After speaking to Izzy, this bug does still come up, but on the GF folder (for which we use the Austin Transportation sub type in order to to charge fees for TCP reviews). Example FolderRSN: 13142671

[TracyLinder]

Update

ROW is still having consistent issues with this and works with Victor C. (CTM) regularly to get it resolved. They'd like us to talk to Victor to see if we can identify the root cause and fix it.