Transition to CTM's new IT Asset Management solution

[amenity]

Sharepoint site

CTM's Mission Statement: establish effective policies, processes, and tools to provide a reliable. scalable. secure and cost-effective ITAM discipline that is leveraged throughout the organization to minimize risks and maximize the value of technology assets

Business Goals

• To implement a solution to allow visibility and control of IT end user
• assets and process through all lifecycles - Plan. Acquire. Deploy.
• Manage. and Retire and Dispose

Impact Establishes citywide common best practices for lifecycle management of IT end-user devices

[amenity]

5/24/23 Meeting ATD attendees: @amenity @scottreedy _Recording_

What assets are being managed?

1. Starting with end-user devices — desktops, laptops, and tablets first, maybe cell phones
2. End-user software
3. Networking equipment

They will talk to departments about how they handle things like monitors, keyboards, etc. to determine whether they should be treated as consumables or kits.

Will this be more work for departmental IT staff? The goal is to work with these staff to ensure that the system and processes support their workflows. It should save time, not create overhead.

[amenity]

Also, @scottreedy requested CTM show a walkthrough* of the entire process, from within Service Now, of all the screen entries for a device:

• Quote request
• Purchase
• Receiving equipment
• Delivery of equipment
• Imaging
• Deployment
• Giving out a loaner
• Repairing the original device
• Returning the original device
• Retiring the original device.

*Not a flow chart, timeline, or storyline—the actual process from within Service Now.