BUG: Bill amount doubled during portal payment and failed to record payment - (LP) (Need IRL Examples)

[atdservicebot]

What application are you using?

AMANDA

Describe the problem.

When cost of service payments are voided, applicants are going back and paying these fees online. When that happens, it doesn't reflect that they have paid anything in the AMANDA system. Not sure if this is user error when voiding the payments or a glitch with the system. Permit Examples: 23-026408 EX &22-037536 RW- May be related to 11521

Internet Browser: Chrome

Requested By Kimberly P.

Attachment (41.5kb)

Request ID: DTS23-106855

[Nadin-Nader]

From Attachment: transaction number is 107026871 2022-037536 RW Inv#7580558/PDRD $332.80 Payment Source: MasterCard ending in 0466 Auth code: 005103 Payment Date and Time: 9/14/2022 - 9:55am CDT

[TracyLinder]

Example: 23 026408 - The system double charged the bill amount and failed to record the portal payment.

1. COS Payment Applied
2. ATD finance voided payment
3. Customer (unknowingly) pays bill online on 3/11/23. The bill amount was doubled.
4. The system failed to update the payment table
5. (a few days later) ROW voided the bill

[Lpriya-LIT]

@Nadin-Nader @TracyLinder The fix done in #12009 would fix this fee double up issue. Ready to test in Test environment.

[Nadin-Nader]

Reached out to Kyle and ROW asking for them to UAT this on TEST. Waiting on Response

[Nadin-Nader]

@Lpriya-LIT Kyle has approved this for PROD. Please send to CTM for PROD Deployment

[Lpriya-LIT]

@Nadin-Nader Ready for UAT on Prod

[Nadin-Nader]

Sent Kyle a message saying that this is ready for UAT on PROD

[TracyLinder]

I'm moving this to the Ongoing pipeline as we are unable to test this in PROD. We'll give time for IRL examples to happen.