CTM SN: AMANDA Extremely Slow & Kicking Users Out INC0306610

TracyLinder commented 1 year ago

Beginning 6/29/23 (1 week ago) The ROW permitting user group at the PDC has been reporting extreme system slowness. Now it is also kicking users off of the system. Some users got a java null error (no screenshots), another user got the error in the attached screenshot.

Link to SN request - here

TracyLinder commented 1 year ago

Meeting Scheduled for 7/11/23

Tracy, Nate, Scott, Diana, Kyle, George, Matt

TracyLinder commented 1 year ago

Email sent to TDS users to ask about performance.

TracyLinder commented 1 year ago

Discovery Meeting

Tracy, Nate, Diana, Scott, Kyle, Paloma, Matt

Recording is here.
New SN submitted for a CTM infrastructure inspection INC0307832

KyleErich commented 1 year ago

Here is a screenshot containing the "java null error" mentioned in this card. error message

TracyLinder commented 1 year ago

Update - Email sent to CTM with everyone copied:

NC0307832

Hello Matt & Wendy,

I hope you're both doing well. I'm writing regarding a request I made on July 11th (details pasted below) for an infrastructure inspection due to extreme software slowness that is only effecting a specific area at the PDC building. Unfortunately the resolution provided didn't resolve the issue and this problem continues to be a daily work stoppage. We still believe a physical inspection needs to be performed ASAP. Can you please advise the best next step?

Request Details:

Description: We need CTM to perform an infrastructure inspection at the PDC, 4th floor, where TPW-ROW management sits. This group has been experiencing AMANDA system performance issues for nearly a year. We've checked the database for issues, checked the hardware, and done a ton of analysis to fix this issue. We're down to needing an infrastructure inspection. This is a cross-functional team working on this issue between TPW and CTM. Please include all on communications: Tracy Linder, Paloma-Amayo-Ryan, Scott Reedy, Diana Martin, Nadin Nader, Matthew.young@unisys.com, George Shirai, and Deanna Davidson. --- INC0306610 is the ticket for the slowness. Resolved by: Matt Molina Resolution: Kyle computer had the VPN client NetMotion active. By default, the VPN client is active and its recommended that any COA staff member that is connected via a enterprise wired connection should not have their VPN client on. Kyle turned off VPN client and will inform this co workers who are experiencing the same issues.

Thank You,

Tracy Linder, Product Manager

TracyLinder commented 1 year ago

9/6/23

I replied all on the current email thread with the list of users and their computer names. I asked Matt M. to advise the next steps.

TracyLinder commented 11 months ago

10/17/23

INC0335231 Created because ROW seems to be the only user group affected with today's slowness.

cityofaustin / atd-data-tech