cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services

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Creating TPW ServiceNow queue & consolidated legacy queues #12873

Open dianamartin opened 1 year ago

dianamartin commented 1 year ago

7/14

Next Steps

Talked to CTM to get guidance on how we should deprecate the queues and create a new queue

Part 1

[x[ Submit request to CTM to create "TPW IT" - INC0306593, REQ0152625
- Determine who should be on queue

Part 2

[ ] Refresh knowledge base articles
- [ ] AUSTIN TRANSPORTATION: How to Submit/Process Request for IT Support
- [ ] Google Doc space to edit - 20230714 - Service Now knowledge articles for DTS Service Request
  Part 3
Move old tickets to new queue
Submit request to CTM when we're ready to inactivate old queues

Originally posted by @dianamartin in https://github.com/cityofaustin/atd-data-tech/issues/12671#issuecomment-1636188878

dianamartin commented 1 year ago

8/2

John V. said he talked to CTM and we can't use our new queues until after Oct 1, 2023
Diana has updated assignment guidance for CTM, in Google Docs