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Austin Transportation Data & Technology Services
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Wipe IPad Tablet that will be reassigned to Abraham #15065

Closed atdservicebot closed 10 months ago

atdservicebot commented 11 months ago

What application are you using?

Other / Not sure

Describe the problem.

I currently have an Apple I Pad Tablet that will need to be wiped and reassigned to Abraham R. He is a new technician with the Parking Meter Shop. He will need to mirror my settings.

How soon do you need this?

Soon — Within a week

Is there anything else we should know?

we would like to have him start pulling calls on the weekend by the second week of January, so if this could be address by then that would be great. the I pad is in my possession still in my office.

Requested By Roy F.

Request ID: DTS23-111680

susannegov commented 11 months ago

Messaged Roy F. on 12/22 in Teams

Do you have the Serial Number or IMEI number of the iPad so we can perform the wipe?

ChrispinP commented 10 months ago

Device wipe command sent. Abraham's device record is available for setup.

susannegov commented 10 months ago

On 1/9, found that the iPad device # COAW71183 is missing a Sim card.

susannegov commented 10 months ago

Scott came over and installed the new SIM card. I messaged Roy:

The SIM card for Abraham R. tablet has been installed. I'm in the office today and am available tomorrow morning.

I will be giving the tablet to Ali tomorrow as part of #15192

susannegov commented 10 months ago

Gave tablet to Ali