EPIC - Folder Review Document on ROW Permits

cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services

17 stars 2 forks source link

EPIC - Folder Review Document on ROW Permits #15334

Open TracyLinder opened 9 months ago

TracyLinder commented 9 months ago

We will add a template review document to ROW Permits, and update folder processes to require the document and email it.

This is a solution for the process attempt comment character limit
Web application - department comments - would be updated to require the document and attach it to an email to the folder applicant.

TracyLinder commented 2 months ago

We think this is related to CRM needs, to make analyst reviews a formal review process with a comment report, versus a process attempt comment as is done now. The folder status would be like 'Awaiting Update' until the customer adds the comments attachment in the portal, then the folder would go into a review queue.

TracyLinder commented 2 weeks ago

Prioritization Oct. 2024

After deciding not to purchase a CRM, this is now a higher priority to solve permitting communication challenges.
ROW leadership will discuss this next week, to determine the direction they want to go and next steps.