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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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Scanner option on all four printers have issues #15694

Open atdservicebot opened 7 months ago

atdservicebot commented 7 months ago

What application are you using?

Office 365 (Teams, Sharepoint, etc.)

Describe the problem.

the scanner option on all four printers have issues - last week Rosebug got repaired leaving Spade - Redwater, and Bishop still with issues ---- all four printers are located at St. Elmo (click edit to see location)

How soon do you need this?

Soon — Within a week

Is there anything else we should know?

the printers are used by Sealcoat team - south district - engineers - tree group - anyone housed here - to print what needs printing and scanning to forward and there lays the issue

Requested By Art G.

Request ID: DTS24-112505

Matthew-M-TPW commented 7 months ago

Sent email and have not heard back putting ticket into blocked

Matthew-M-TPW commented 7 months ago

Submitted ticket INC0366124

dianamartin commented 4 months ago

5/1/24

@Matthew-M-TPW what's the status of this?

Matthew-M-TPW commented 4 months ago

We were able to get the scanners working

They want to start replacing printers. I was going to wait till the contract with Xerox goes up for bid before I started the process of replacing them. Just in case Xerox loses the contract.

I didn't want to do all the work. Just for the printer to be replaced. I am keeping the ticket open so I do not forget about the printers

Matthew-M-TPW commented 2 weeks ago

Still waiting on update on bidding process for new vender