[Meeting] Parking Enterprise Service Request process

[patrickm02L]

Description

Meeting with SMS to talk about 311 Service Request improvements.

Recording

[patrickm02L]

2/15/24

Notes via @dianamartin

Next Steps

• talk to Enforcement Services - Lydon, Shavyvonne
• enhancing 311 SRs for scooters
• email notifications to providers
• workflow the new process
• **new SR for enforcement

Future Projects

• Payment Processing SMRT
• 311 CSR for Enforcement, Shared Mobility

[patrickm02L]

In debrief Diana and I talked about different options for SR improvements and 311 integration. miroboard

[patrickm02L]

2/19/24

Action Items

• [x] Update workflow process flows for parking enforcement and shared mobility integration
• [ ] Create agenda to present integration options to parking enforcement team
• [x] Add integration options brainstorming notes to meeting issue for parking enforcement discussion
• [x] Schedule follow-up meeting with parking enforcement for Thursday 3/29 at 8:30am

[dianamartin]

2/20/24

@patrickm02L I updated the workflows in Miro, can you review them to make sure they look okay to show the stakeholders please.

[patrickm02L]

@dianamartin added my comments to the miroboard. Thanks for knocking this out!

[patrickm02L]

2/29/24

Follow up meeting with Andrea, Michael K, Michael M, Shavyvonne, Diana and Patrick.

Note

• Resulted in epic to streamline micromobility serivce requests #16072
• Future meeting agendas will be kept in DTS drive