patrickm02L
commented
8 months ago 2/22/24
Transforming the SR into a User Story:
Headline
Implement an application and tracking platform for permit Holders
Description
The Mobility Services division is transitioning to a fully digital retention system and seeks to streamline the permitting process across multiple industries.
The goal is to adopt a unified platform, similar to the existing KNACK system used for Smart Mobility and previously for RPP permitting, to simplify and enhance the permitting process for Holders.
This platform will enable Holders to manage their permits comprehensively, including application submission, document review, real-time process tracking, fleet management, and Chauffeur Permit renewal.
Requirements
- Integration capability with existing KNACK platform or development of a new platform with similar functionalities
- Account creation and login facilities for Holders
- Features for applying for operating authority, document submission and review, real-time tracking of the application process
- Fleet management tools, including inspection schedules and permit validity tracking
- Chauffeur Permit renewal functionality
- Compatibility with internal systems for easy access and management by internal employees and external stakeholders
- Adherence to the Strategic Direction 2023 “Mobility” indicators and Austin Strategic Mobility Plan goals
Deliverables
- A digital Knack permitting platform that meets the described solution and objectives
- Integration or migration plan for existing data and processes into the new platform
- Documentation and training materials for internal and external users
Sponsorship
Jacob C. is the sponsor, indicating leadership support and alignment with strategic objectives.
dianamartin
Our office has recently gone completely digital with our retention, and we are interested in streamlining the permitting process for multiple industries that our Division permits.
Our office currently utilizes KNACK for the Smart Mobility permitting process, and we used to also use KNACK for RPP permitting. We would like to implement a similar permitting platform for the Holders.
The solution will be successful when a Holder can log in to the KNACK, and from one location be able to create an account, apply for their operating authority, submit documents for review, and see real-time process tracking. They can view their current fleets and see when inspections are due and how far out their fleets are permitted. The Holder could also renew their Chauffeur Permit if they wanted
Internal employees and External stakeholders
Jacob C.
['System efficiency and congestion', 'Accessibility to and equity of multi-modal transportation choices']
['Commuter Delay – Reduce the amount of time workers spend traveling between home and work.', 'Travel Choice — Promote a balanced transportation network and the ability to make informed choices based on personal needs and preferences.', 'Sustainability — Promote integrated designs and quality additions to the built environment while reducing impacts and promoting efficient use of public resources.', 'Innovation — Draw inspiration from forward-looking cities around the world, change the way we think about what’s possible, and set an example for the rest of the country.']
We currently use paper applications and receive them either in person or via email. Everything is printed or on paper, reviewed, verified, and scanned back in. Once approved the combined PDF is sent to the supervisor. Once approved, documents are saved in the company's electronic file on the G: drive. Same with any other application that is for permits that our office issues.
I would rather this be completed and accurate to what our division needs, versus putting a timeframe on the completion of this project.
I am not sure, however, we need to advance into a more modern approach to not just permitting, but also in the current processes.
Request ID: DTS24-112895