[Enhancement] Build manual Service Request entry in SMRT

[patrickm02L]

Description

Build out the functionality in SMRT to allow for manual entry of micromobility service requests.

Tasks

• Create build notes
• Review existing PEP service request fields to determine what should be included in SMRT

[dianamartin]

2/29/24

New Meters Issue Type

New SR (Enforcement Services)

Complaint Type - drop down

[dianamartin]

3/1/2024

• [x] Added a link on the PEP "My Assignments" page, can only be seen by me and Shavyvonne for now
• [x] Added a "Back to My Assignments" button so PEO can go back quickly

[dianamartin]

3/4/2024

• Synced with Patrick and I showed him this new form
• [x] Submitted a test SR, there were a few kinks I had to address
• [x] Added the field that needed to be showing, removed a duplicate field
• [x] Created "Details" page
• [x] Configure "Details" page
• [x] Create "Activity" form

Example of SR - ATD - Shared Micromobility

• [ ] Need to have "ID/SR" field populate

[dianamartin]

3/5/24

• [x] Configure "Details" page
• [x] Create "Activity" form
• [x] Need to have "ID/SR" field populate
• [x] Need to add field "Attachment"
• Synced with Patrick, I was approaching the adding an attachment a different way, we decided to pivot.

BEFORE

• New scooter SR --> Have Image? Y/N --> Attach Image

AFTER

• New scooter SR --> SR Details --> Attach Image

ATD Shared Micro mobilty Flex Note Choices

Provide Device Type

• Stand-up Scooter
• Bicycle
• Moped (street use only)
• Sit-down Scooter

Where is the issue?

• Right-of-way (sidewalk, travel lane)
• Private property (business, residence) - Device in park area/private property
• Other
• Waterway system - Device in water
• Public park

What is the issue? (Equivalent to "Complaint Type")

• Device(s) fallen over (not blocked) - Laying on ground/grass
• In the way/blocking access (obstruction) - Blocking sidewalk/driveway/ADA ramp
• Damaged or broken device(s) - Damaged device
• In unauthorized area
• Poses environmental hazard
• In the street

Use "Details" field for this?

• Provide more details about the device location
• Provide unit number(s) if available
• Describe device color(s)

Tested 311 App - UX

1. describe request (open text)
2. photo attachment
3. select service - 'Shared Micromobility`
4. Important Information page
5. Map pin drop
6. Confirm Address
7. Have to fill out 7 fields - 4 required, 3 optional
8. Submit?

Tested New SR | Micromobility in SMRT

1. My Assignments
2. New SR | Micromobility
3. 6 fields - 5 required
4. Choose File
5. Take Photo
6. Submit Photo
7. Submit Service Request

[dianamartin]

3/20/24

• [x] Configured Email for Provider
• [x] Added "Provider Email" on the provider table
• [x] Populated with my email address
• [x] Tested email notification
• [x] Email worked!
• [x] Updated "Activity" form with 3 record rules
• [x] Added link to Service Requests (SRs assigned to a Provider)
• [x] Updated "Status" colors of Service Requests table (for Provider)

[dianamartin]

3/21/2024

Showed stakeholders updates at Micromobility SR process improvement meeting, then created feedback updates here #16381.