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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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IT Support: [Issue with Outlook Distribution List] #16485

Closed Vaishnav1397 closed 6 months ago

Vaishnav1397 commented 6 months ago

St Elmo

Device & User Information (first name and last initial, no last names)

Laptop/ Outlook & Monika, S

What's the problem?

User gets an bounce back of the email, due to the same users added under the distribution list where old one needs to be removed.

What did you do to resolve the issue

Have checked over the distribution list and then matt checked over the issue, in the Citrix the user is not in use, but the second email sent was successful. Matt sent an email requesting to remove the old one out.

Vaishnav1397 commented 6 months ago

User verified with the email holder and she is good.