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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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IT Support: [Issue with the network connectivity] #17244

Open Vaishnav1397 opened 1 month ago

Vaishnav1397 commented 1 month ago

St Elmo

Device & User Information (first name and last initial, no last names)

Laptop/ Ethernet port & Anthony, A

What's the problem?

Internet not working from the ethernet port when connected to dock, laptop at the user desk. Done with support assist and required driver updates, but still the same case.

What did you do to resolve the issue

Checked on interchanging ethernet cables from phone port as well, including the dock. But unfortunately, we couldn't fix the issue even after doing the Wi-Fi network drivers update. @Matthew-M-TPW we need to test the port back sometime next week.

Vaishnav1397 commented 1 month ago

Ticket was submitted to CTM- INC0393491(Incident number).

Vaishnav1397 commented 1 month ago

CTM team working on the issue, mentioned that there was a small shot circuit in it and trying to cut the cable and replace it back.

Vaishnav1397 commented 1 month ago

Team mentioned that there is an issue with the cable and might be if that can be swapped from the top that's fine if not the cable management team would come over and have a check on it.

Matthew-M-TPW commented 1 month ago

CTM came to look at the port and there is a problem with a wire in the ceiling. They will get back with us we might have to rewire the cable

Vaishnav1397 commented 1 month ago

Waiting on the update from cabling company for the quote.