[Tech Services] TPW PC Refresh Checklist - Clinton H<!--Holstine-->

[Matthew-M-TPW]

PWD-9Y73HW3-N1 This machine might have been replaced.

Steps

• [x] Talking to user about backing up their computers
• [ ] Recommend user to export all bookmarks and store on OneDrive>Documents folder
• [ ] Recommend user to screen shot their ex, Quick Access favorites folder, desktop files layouts, pinned applications on desktop
• [ ] Store other OneDrive>Documents folder
• [ ] Check their Absolute/NetMotion profile (they need to be in TRN SAML profile)

  Ask if they access AMD traffic cameras?

Software Checklist

• [ ] Avaya one-X phone
• [ ] Adobe
• [ ] ArcGIS
• [ ] AutoCAD/AutoCAD 3D
• [ ] BlueBeam

  if user wants both (Adobe & BlueBeam), ask why?

• [ ] SketchUp
• [ ] MS Project
• [ ] MS Visio

Hardware Checklist

Check these devices for outdated models, change their mobile power adapter (round --> USB-C)

Does the user need a GIS Modeling computer?

• [ ] GIS Laptop w/ specialist docking station
• [ ] Laptop
• [x] Power supply
• [x] Docking station

[Vaishnav1397]

@Matthew-M-TPW Did it got replaced or should I reach out to the user?

[Vaishnav1397]

Reached out the user through teams and call. No answer and matt reached him his direct number and sent a voice note.

[Vaishnav1397]

This ticket might be for the desktop that needs to be replaced and his laptop seems to be a new 5440 so no pc refresh for the laptop.

[Vaishnav1397]

Swapped out the desktop with a docking.