Closed Matthew-M-TPW closed 1 month ago
St. Elmo Conference Room A
[ ✔️]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]
[ ]Check Intune [If the user is not assigned to the computer, add the user]
[ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]
[✔️ ]Gather COA tag DELL56627
[✔️ ]Update Computer to Windows 11 PWD-5R48PK3-D1
Have checked the system, updated the COA tag, installation of windows 11 is in progress.
Checked and installation "Still in progress"
Windows 11 installation has been successful. System updates are pending and getting restarted.
Updates has been successful.
Device & User Information (first name and last initial, no last names)
St. Elmo Conference Room A
What's the problem?
[ ✔️]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]
[ ]Check Intune [If the user is not assigned to the computer, add the user]
[ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]
[✔️ ]Gather COA tag DELL56627
[✔️ ]Update Computer to Windows 11 PWD-5R48PK3-D1
What did you do to resolve the issue
Have checked the system, updated the COA tag, installation of windows 11 is in progress.