Update PWD-9961H13-D1 to Windows 11

[Matthew-M-TPW]

BEN WHITE

Device & User Information (first name and last initial, no last names)

Paige W Ping is timing out (Meaning its off the network)

What's the problem?

• [ ]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]

• [ ]Check Intune [If the user is not assigned to the computer, add the user]

• [ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]

• [ ]Gather COA tag DELL70133

• [ ]Update Computer to Windows 11 PWD-9961H13-D1

What did you do to resolve the issue

[Matthew-M-TPW]

OptiPlex 5070 Micro

[Matthew-M-TPW]

This might be at Ben white or belongs to CDS at BTC

[Vaishnav1397]

@Matthew-M-TPW She is using a laptop out here at Ben White, probably it might be something in BTC as mentioned above. However, the user is out of office until next week.

[Vaishnav1397]

Seems to be back and will make sure to check, update the system to Win11.

[Vaishnav1397]

Checked with user on win 11, currently she has been busy and is on a vacation next week. Mentioned to check once she is back.

[Matthew-M-TPW]

Machine belongs to CDS