Closed Vaishnav1397 closed 3 weeks ago
Town view/ Dalton/ St Elmo
Frank R
[ ]Check Inventory DTS and add Windows version [If the machine is not in inventory add it] In inventory [ ]Check Intune [If the user is not assigned to the computer, add the user] Not available [ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]
[ ]Gather COA tag DELLW71184 [ ]Update Computer to Windows 11 [ADD COMPUTER NAME HERE] PWD-BNTJST2-N1
Reached out to user via teams
This machine was replaced
Town view/ Dalton/ St Elmo
Device & User Information (first name and last initial, no last names)
Frank R
What's the problem?
[ ]Check Inventory DTS and add Windows version [If the machine is not in inventory add it] In inventory [ ]Check Intune [If the user is not assigned to the computer, add the user] Not available [ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]
[ ]Gather COA tag DELLW71184 [ ]Update Computer to Windows 11 [ADD COMPUTER NAME HERE] PWD-BNTJST2-N1
What did you do to resolve the issue