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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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Update [TPW-FSW5XD3-T1] to Windows 11 #17522

Closed Vaishnav1397 closed 2 months ago

Vaishnav1397 commented 4 months ago

St Elmo

Device & User Information (first name and last initial, no last names)

Samuel West

What's the problem?

Win 11 needs to be updated, but user recently got deployed with new latitude 5440, need to just check and update if needed. [X]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]

[X]Check Intune [If the user is not assigned to the computer, add the user]

[X]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]

[X]Gather COA tag DELL-83713 [X]Update Computer to Windows 11 [TPW-JSB9RW3-N1]

What did you do to resolve the issue

Matthew-M-TPW commented 3 months ago

@JB this user is located out of PDC can you update them to windows 11?

Matthew-M-TPW commented 2 months ago

@JBStrange updated sam to wi8ndows 11