Closed Matthew-M-TPW closed 2 months ago
Crossing Guards machine The machine is located at Crossing guards
[ ]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]
[ ]Check Intune [If the user is not assigned to the computer, add the user]
[ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]
[ ]Gather COA tag
[ ]Update Computer to Windows 11 PWD-59F4CH2-D1
Machine is to old to updated to Windows 11 it needs to be replaced
Machine was swapped out
Device & User Information (first name and last initial, no last names)
Crossing Guards machine The machine is located at Crossing guards
What's the problem?
[ ]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]
[ ]Check Intune [If the user is not assigned to the computer, add the user]
[ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]
[ ]Gather COA tag
[ ]Update Computer to Windows 11 PWD-59F4CH2-D1
What did you do to resolve the issue
Machine is to old to updated to Windows 11 it needs to be replaced