rebekkabry
commented
2 weeks ago 6/17/24 Sync with Districts
Particpants: Eli, Junior, Rene, Ganesh, Diana, Peggy, Rebekka
- Eli and Jr confirmed they have access with the temp solution provided by DTS Maximo - access to SBO Dispatch Start Center.
- to CSR response and work orders generated.
- dispatch abilities after 5
- Next Steps
- check 6/18 to see if DM Maximo Start Center issues are resolved.
- If so: confirm DM start centers are the same and account; remove recently added from Dispatch Start Center
- If not: schedule meeting with DM team to follow up (discuss temp start center for all portlets needed)
@rebekkabry added to CTM/Maximo Group chat for real time updates and support. Rene and Ganesh already added.
CTM upgrade impacted
CTM updated: We performed an upgrade of Maximo in Production and have discovered a problem with the DISTRICT MAINTENANCE start centers. For now, I have REMOVED those start centers from group membership. You may not see them when you log into Maximo come Monday morning. We are working hard to try and resolve the problem and get you the start centers back operational.
Resolution Expectations CTM expects to have resolved by EOD. Working to address the queries, potentially they are in work order tracking and they have to do with the Overdue SRs. Those lock up everything.
Resolution Efforts Nick working on revising the queries in TEST so that they actually run and run efficiently and then we will have a plan on how to get those updates into PROD.
DM concern: since we are not receiving any CSR‘s in the system, we would need to get access to the 311 database dispatch accessibility after 5pm
Temp Solution added approved list by Eli access to SBO Dispatch Start Center.