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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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[URGENT] request to update Email in knack portals #17860

Open atdservicebot opened 1 week ago

atdservicebot commented 1 week ago

What application are you using?

Right of Way Portal

Describe the problem.

All Portals I use, including HR Portal, will need to allow my new email to sign in. I cannot access anything in Knack. My email name was changed today. Previous email was (see comment) New email is (see comment)!--trip.driscoll@austintexas.gov--.

How soon do you need this?

Urgently — Critical that this is addressed today

Is there anything else we should know?

I cannot access Knack at all and need it to complete job functions.

Requested By Trip D.

Request ID: DTS24-115575

ChrispinP commented 1 week ago

Created new account, updated all records in ROW Portal, and inactivated the previous account. Notified Trip and they are able to access successfully.

ChrispinP commented 1 week ago

Added Trip to HR Portal, need to confirm Banner ETL does not affect record negatively before updating any connections.

ChrispinP commented 1 week ago

ETL only seemed to deactivate the new account. Re-attempting with EID. I've updated all record connections.

ChrispinP commented 1 week ago

The Banner ETL is overwriting the name field but the EID & email are reflecting accurately. May be worth updating the ETL for these scenarios but otherwise new account is now active.

Complete