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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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Update [ATD-929X6G3-N1] to Windows 11 #17912

Closed Vaishnav1397 closed 4 months ago

Vaishnav1397 commented 4 months ago

Ben White

Device & User Information (first name and last initial, no last names)

Van, P

What's the problem?

[ ]Check Inventory DTS and add Windows version [If the machine is not in inventory add it] Updated [ ]Check Intune [If the user is not assigned to the computer, add the user] Added [ ]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]

[ ]Gather COA tag DELL77228 [ ]Update Computer to Windows 11 [atd-929X6G3-N1]

What did you do to resolve the issue

Craig have started over with the user updating windows 11 and then i ended up getting the system checked update of inventory and Intune.

Vaishnav1397 commented 4 months ago

System getting updated.

Vaishnav1397 commented 4 months ago

Need to stop the updates as the user have to rush out, and couldn't be able to get the updates completed. Informed craig and he might be able to re-install back once user is back this week or we would check some other time.

Vaishnav1397 commented 4 months ago

User reached out to me and mentioned @Craigjacobs-ATX would look over as the user is at ben white today.

Vaishnav1397 commented 4 months ago

Taken care by Criag, check and confirmed.