Device & User Information (first name and last initial, no last names)
Gumecindo, L
What's the problem?
User seems to have a Dell OptiPlex 7090. Need to check on the machine or It might be in IT lab.
[X]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]
St Elmo/ Dalton/ Harold Cort
Device & User Information (first name and last initial, no last names)
Gumecindo, L
What's the problem?
User seems to have a Dell OptiPlex 7090. Need to check on the machine or It might be in IT lab. [X]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]
[X]Check Intune [If the user is not assigned to the computer, add the user] Added [X]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]
[X]Gather COA tag
[X]Update Computer to Windows 11 [PWD-CQ48PK3-T1]
What did you do to resolve the issue