cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
17 stars 2 forks source link

Update [PWD-CQ48PK3-T1] to Windows 11 #17928

Closed Vaishnav1397 closed 2 months ago

Vaishnav1397 commented 3 months ago

St Elmo/ Dalton/ Harold Cort

Device & User Information (first name and last initial, no last names)

Gumecindo, L

What's the problem?

User seems to have a Dell OptiPlex 7090. Need to check on the machine or It might be in IT lab. [X]Check Inventory DTS and add Windows version [If the machine is not in inventory add it]

[X]Check Intune [If the user is not assigned to the computer, add the user] Added [X]Check CTM Data Base (https://atx.servicenowservices.com/now/nav/ui/classic/params/target/%2Falm_asset_list.do%3Fsysparm_view%3D%26sysparm_first_row%3D1%26sysparm_query%3Dmodel_category%253D81feb9c137101000deeabfc8bcbe5dc4%26sysparm_clear_stack%3Dtrue) [correct and add the info if needed]

[X]Gather COA tag

[X]Update Computer to Windows 11 [PWD-CQ48PK3-T1]

What did you do to resolve the issue

Matthew-M-TPW commented 3 months ago

Started update to Windows 11

Matthew-M-TPW commented 2 months ago

Machine was updated windows 11