This project epic will catalog the issues to update hardware documentation for mobile devices such as cell phones & tablets to bring them up to date. Documentation will also be expanded to include improved materials for the below deliverables.
Deliverables
Physical Device Setup
AirWatch Management
Hardware Purchasing
Hardware Inventory
Device Troubleshooting
Goals
To provide users with easy to understand & share documentation to be self-service
To ease the burden of knowledge so new or existing team members can learn and know how to manage devices quickly
To provide a foundation of standards to abide by to make sure hardware is tracked effortlessly
Methods
The expanded use of Gitbook as an Internal DTS Team wiki resource
Host user documentation on Knack DTS Portal
The use of PDF generation to produce & share user documentation
The use of QR codes to view documentation on a device
Success
Success would achieve all desired goals & deliverables above and start utilizing the improved documentation by all divisions within TPW. Upon advancement of the documentation project, we would like to improve & standardize the hardware process as a whole such as revamping the purchasing and inventory in the Knack DTS Portal and bringing all physical devices up to date.
In preparation for this documentation revamp. A new Gitbook space has been created to house all things Hardware Management and existing documentation is being copied over.
This project epic will catalog the issues to update hardware documentation for mobile devices such as cell phones & tablets to bring them up to date. Documentation will also be expanded to include improved materials for the below deliverables.
Deliverables
Goals
Methods
Success
Success would achieve all desired goals & deliverables above and start utilizing the improved documentation by all divisions within TPW. Upon advancement of the documentation project, we would like to improve & standardize the hardware process as a whole such as revamping the purchasing and inventory in the Knack DTS Portal and bringing all physical devices up to date.