search

cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
17 stars 2 forks source link

Assist User Tyler S. with Maximo Duplication Issue #18275

Open atdservicebot opened 1 month ago

atdservicebot commented 1 month ago

What application are you using?

Maximo

Describe the problem.

I am recently unable to duplicate an asset without the rotating asset transferring, which results in all of the specifications needing to the re-entered after I select the appropriate asset. This is the first time I've attempted to duplicate an asset since the addition a new rotating asset that Adrianna assisted with last month. I believe there was a change that was inadvertently saved when the previous request was worked.

How soon do you need this?

Soon — Within a week

Requested By Tyler S.

Request ID: DTS24-116230

ReneVarg25 commented 1 month ago

7/18/24

Got with CTM (Erin) to discuss the issues occurring and possible solutions. They are aware of the issue and have found that it's a bug that is causing the issue. They have plans to push a fix that should resolve this issue in one week. Sent email to Tyler of the fix.

ReneVarg25 commented 1 month ago

8/5/24

Still trying to resolve due to other issues with the build.

rebekkabry commented 2 days ago

9/4/24

Updates from CTM I am requesting the deployment to prod from IBM. We recently found out our tickets were not routing properly and getting assigned to Australia so I had to get that worked out. I will update you when it is scheduled -Workaround: They should be able to duplicate in PROD they just will have to add the rotating item number to the asset after duplication.