atdservicebot commented 3 months ago

What application are you using?

Maximo

Describe the problem.

From my team:

Could you please contact MAXIMO to inquire if they can create a bucket where the District can forward any work orders they respond to that turn out to be homeless encampments? This will allow me to investigate them and ensure they are directed to the appropriate channels for further action.

Lisa G. has additional details, but it sounds like the issue is that when Districts works something and discovers it's an encampment they are unable to easily send it back to our team for investigation on our end.

How soon do you need this?

Soon — Within a week

Requested By Robert F.

Request ID: DTS24-116345

rebekkabry commented 2 months ago

This is related to 311/SRs needs to dispatch when receive calls for homeless emcampment. This is outside of the typical homeless emcampment process and tool created by Apps. We are exploring start center solutions to assist with dispatching and locating related tickets.

❓ Query Parimeters:

workgroup
CSR issue type or how does homeless emcampment get tagged
Example of current emcampment MAXIMO workorder?
based off WO or CSRs
who needs access

rebekkabry commented 2 months ago

https://github.com/cityofaustin/atd-data-tech/issues/18299

TracyLinder commented 2 months ago

Tracy's Notes for Scoping Meeting on 8/28

_The meeting recording is here._

The MVP was identified at minute 54 of this meeting.

I don't understand the identified solution enough to capture it in writing. Rebekka or Diana will be able to add a comment with those details.
Timeline is ASAP because the performance measure reporting is wrong and reflects poorly on OCE.

Preferably the solution is delivered by 10/1 so OCE can start FY25 with clean data.

Problem/Need: OCE needs a better way to report on the types of work they are doing, and be able to know when a row concerns is assigned to the homeless encampment group.
The specific workgroup doing the encampment inspections is called "ROW Investigations??", and they use Maximo to manage their other types of work orders. Robert said he prefers Knack and would like to see all of their work moved over to the OCE Portal.
Need: Divisions have been reorganized and multiple workgroups may need to be reorganized in Maximo. This request only applies to OCE needs; @rebekkabry this will be an outstanding need for Maximo. Just FYI.
Need: To separate 'Pavement...' from their work, especially for performance reporting.
- The pavement group doesn't need to change anything. They like their maximo configuration.
The specific report that is reflecting poorly on OCE is Overdue Service Requests Raw Data Report. SBO - Obstruction in ROW
SBO-ING is correct group classification for OCE, per Diana
Diana recommends updating the Service Request Type to meet this business need.
Diana & Rebekka reviewed the Maximo form fields and reports with OCE to learn how OCE is using the system and how that relates to this request.
31:53 in the meeting seems like an important question (that I don't fully understand)
40:51 is manual data collection on a spreadsheet
Diana began building a miro workflow.

TracyLinder commented 2 months ago

dianamartin commented 2 months ago

8/28/24

Diana's Notes

Met with OCE Participants: Robert, Lisa, Arielle Tracy, Rebekka, Diana

We discussed several pain points, but their main issue was they are not able to get sufficient reports to be able to pull out performance metrics they wish to share with their leadership team.

Currently, they say that the SBO-IMG work group in Maximo doesn't easily differentiate between the OCE groups.

OCE Pavement
OCE Right of Way They were making a suggestion to add different work groups, but we wanted to see if we could address their reporting inquiry first before changing the structure in Maximo.