[Documentation] Create Help Guides for Micro-mobility Service Request

[patrickm02L]

Description

We need to create comprehensive help guides for the Micro-mobility app to assist users in effectively utilizing its features. The guides should cover the following topics:

1. Overview: End-to-End Micro-Mobility Service Request Workflow

• Citizen submits request via 311 app/phone
• Request routed to parking enforcement
• Officer verifies and submits request to provider
• Provider receives and addresses request
• Request status updated and closed out

2. Overview: Knack App

• A general introduction to the Micro-mobility SR app
• Key features and functionalities
  • Uploading and managing photos
  • Mapping request locations
  • Setting due dates based on issue severity
  • Configuring email/notification preferences
  • Accessing reports on request volumes and resolution times
• User roles and permissions

3. Guide for Parking Enforcement Officers Submitting Micro-Mobility Service Requests

• Accessing the service request form in the shared mobility platform
• Selecting the appropriate issue type (Blocking sidewalk/driveway/ADA ramp, in the street, etc.)
• Entering location details or using map to pinpoint
• Attaching photos of the issue
• Submitting the service request to providers

4. Guide for Micro-Mobility Providers Receiving and Resolving Requests

• Navigating to assigned service requests in the platform
• Reviewing request details and photos
• Updating Activity dropdown
• Adding resolution notes
• Marking request as completed once addressed

Requirements

• Clear and concise writing style
• Screenshots and visual aids to enhance understanding
• Step-by-step instructions for each topic
• A FAQ section for each guide to address common questions
• Consistent formatting and layout across all guides

Deliverables

• A Gitbook based web-based guide for each of the three topics

[patrickm02L]

For reference - Here's the current Gitbook for Parking Enterprise.

[dianamartin]

8/15/2024

• This application had the older Knack help guide pages, not associated to a GitBook
• [x] Created GitBook space for "Admin - Shared Mobility Portal" and "Shared Mobility Portal"
• [x] Moved content from Knack help guide pages
• [x] Creating link on Knack help guide pages to link users to GitBook
• [x] Create Help Guide pages
  • [x] 1. Overview: End-to-End Micro-Mobility Service Request Workflow
  • Citizen submits request via 311 app/phone
  • Request routed to parking enforcement
  • Officer verifies and submits request to provider
  • Provider receives and addresses request
  • Request status updated and closed out
  • [x] 2. Overview: Knack App
  • A general introduction to the Micro-mobility SR app
  • Key features and functionalities
  • Uploading and managing photos
  • Mapping request locations
  • Setting due dates based on issue severity
  • Configuring email/notification preferences
  • Accessing reports on request volumes and resolution times
  • User roles and permissions
  • [x] 3. Guide for Parking Enforcement Officers Submitting Micro-Mobility Service Requests
  • Accessing the service request form in the shared mobility platform
  • Selecting the appropriate issue type (Blocking sidewalk/driveway/ADA ramp, in the street, etc.)
  • Entering location details or using map to pinpoint
  • Attaching photos of the issue
  • Submitting the service request to providers
  • [x] 4. Guide for Micro-Mobility Providers Receiving and Resolving Requests
  • Navigating to assigned service requests in the platform
  • Reviewing request details and photos
  • Updating Activity dropdown
  • Adding resolution notes
  • Marking request as completed once addressed

[dianamartin]

8/29/24

Synced with Angel from Bird and she suggested adding a page on how to log into your account if you have one, but have never logged in before.

• Created new entry for help guide - Provider | Logging into your Account