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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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New laptop for Ulfath M. #18741

Open TracyLinder opened 3 weeks ago

TracyLinder commented 3 weeks ago

Ulfath M needs a Dell laptop. She is with DTS.

dianamartin commented 3 weeks ago

8/22/24

@Matthew-M-TPW can you take this issue please, thanks!

Matthew-M-TPW commented 2 weeks ago

Computer is being sent to user via Fed Ex

dianamartin commented 1 week ago

8/30/24

User continues to have issues, we need to escalate to CTM Network/HD.

Matthew-M-TPW commented 1 week ago

Reached out to CTM help desk for advice on creating account

Matthew-M-TPW commented 6 days ago

user came down to Austin and had the user log in

Keeping ticket open until old account is deleted and everything is working with the new account