[ROW] Add HTML Email Signature to all Emails to Improve Professional Look of Knack Emails

To enhance the professional look of Knack Emails, implement an email signature for all emails that looks and functions similar to a staff outlook email signature inclusive of an image and reply-to.

Solution: To use a Rich Text field to house some HTML code on all object records that shoot out emails, especially those sent to customers. Include the field at the footer of all email rules. Update record rules to include the HTML to update the field when those object records are updated.

ROW Email Signature field added to objects:

[x] Customer role
[x] ROW_organization
[x] ROW_prelim_organization
[x] cswz_request
[x] cswz_submission_cycle
[x] tcp_project
[x] tcp_submission cycle
[x] customer_message

The HTML:

<table class="MsoNormalTable">
<tbody>
<tr>
    <td style="border:1px solid transparent">
        <p class="MsoNormal"><span></span><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCqNGfEc0WO4ar1y6yBB3%2Fuploads%2F0rEPUK83NrqPSF19jpNF%2FTPW%20Email%20Signature%20Image%20150px.png?alt=media&amp;token=829201f9-ea46-4a54-9852-400fb67f491f" alt=""><br>
        </p>
    </td>
    <td style="border:1px solid transparent">
        <p class="MsoNormal" style="font-size:19px"><strong>TCP Review</strong><br><span></span>Right of Way Management<br><span></span>Austin
  Transportation and Public Works
            <br><span></span>Main (512) 974-7828
            <br><a href="mailto:tcpreview@austintexas.gov"><span style="color:rgb(79, 129, 189)" rel="color:rgb(79, 129, 189)">tcpreview@austintexas.gov<br></span></a><a href="mailto:tcpreview@austintexas.gov"><span style="color:rgb(79, 129, 189)" rel="color:rgb(79, 129, 189)"></span></a>
        </p>
    </td>
</tr>
</tbody>
</table>

The Result:

cityofaustin / atd-data-tech

[ROW] Add HTML Email Signature to all Emails to Improve Professional Look of Knack Emails #19108