Unable to configure recurring CRIS extract

[johnclary]

As discussed in this Slack thread, it's no longer possible to select a future Processed Date when configuring a CRIS extract:

Despite what the interface guide says:

[johnclary]

I emailed CRIS support:

It was previously possible to configure a CRIS extract request with a processed date in the future, which would result in a recurring extract request.

As shown in the attached screenshot, I am no longer able to submit an extract request with a future processed date. Can you help me understand the correct way to create a recurring extract request?

[johnclary]

We have been assigned CRIS reference number CRIS380973.

We can offer to escalate this matter to TxDOT, and they will contact you for assistance. If you would like this escalated, please provide the best contact number that you may be reached at. Once we receive your response we will escalate this to TxDOT. Your reference number for this is CRIS380973.

[johnclary]

I received the below update today and forwarded this email thread to the rest of the dev team:

Cricket 24207 has been logged; it was discovered as an issue at the moment, at this time the feature is unavailable.

Stand by for a follow-up email when corrected.

so we're hoping this gets fixed soon 🤞

[johnclary]

I emailed CRIS today to ask for an update on this issue.

I also logged in to CRIS to verify that we're still experiencing the problem. We are 😞

[johnclary]

we received an update from CRIS. if their release stays on schedule we are looking at losing our recurring extract for at least a few weeks when it expires on 12/31 :/

This update is set to be Release 29, which would be Mid January.

[johnclary]

I replied

We currently have a daily recurring extract which will expire on 12/31. Would there be any way to extend this extract so that we can continue normal operations into the beginning of next year?

[johnclary]

Nothing from CRIS—I just followed up again.