Help User Sonia B. with Updating/Emailing HR Distro List

[atdservicebot]

What application are you using?

Office 365 (Teams, Sharepoint, etc.)

Describe the problem.

Who manages & updates the department's email distribution lists? They're terribly out of date and difficult to use when individuals and teams are omitted. I'm attempting to send an email to the TPW Human Resources team but it only shows 11 names. There's a lot of names missing.

How soon do you need this?

Soon — Within a week

Requested By Sonia B.

Request ID: DTS24-117740

[KaroEngstrom]

Mon 9/23/24

• checking with Diana, most likely a CTM issue
• the TPW divisional DLs might be controlled by division SPOCs
• checked the TPW Human Resources group: this is a Microsoft 365 group (the owners of TPW HR SharePoint)
• messaged Sonia who does not want to use the TPW Human Resources email but rather that TPW Human Resources SharePoint group, which does not include all of HR and includes people not in HR
• reaching out to HR for the best way to email them and to see if they want/need their Microsoft group (SharePoint site group) updated
• emailed Jennifer W.
• updated requestor: "I'll let you know when I hear back from HR regarding the best way to email them and their willingness/permission to update the SharePoint group. Any of the Microsoft 365 groups that can be searched via Outlook are managed by their respective owners. Distribution email lists are managed by CTM, the Communications & Technology Department."

[KaroEngstrom]

Tue 9/24/24

• Jennifer was unaware of the groups
• tpwHR is the current SharePoint site name
• atd-HR is the old SharePoint site’s owner M365 group which was renamed ^ but the underlying email appears to remain atd-HR (which can be emailed but membership is not the same as all of HR, and DTS SharePoint admins are on there; I don’t want to remove DTS nor get all the emails)
• Nedra confirmed that there is no email distro list for HR; she just types in all the division members when she needs to email
• checking with Diana on next steps
• followed up with Sonia, she said she is ok to make her own list since none exists
• closing the issue