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Austin Transportation Data & Technology Services
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Issues with Ref. No.2 field (debugging) (SS) #19443

Open atdservicebot opened 1 week ago

atdservicebot commented 1 week ago

Unexpected automation on folder field ref. No. 2. Why is this happening?

What application are you using?

AMANDA

Describe the problem.

The "Ref. No.2" field in the Folder tab of EX and RW folders is populating automatically with the data from the Traffic Control Plan field that the customer enters in the AB+C portal upon applying. This did not used to happen and is not desired. ROW would like this field to be blank again and not auto-populate with data, Example FolderRSNs in Prod: 13410048, 13412327, 13408396, 13407203.

Requested By Kyle K.

Attachment (39.06kb)

Request ID: DTS24-118220

TracyLinder commented 1 week ago

Debug, then discuss

SubhaShroff commented 4 days ago

@Nadin-Nader Findings after debugging till now: TCP value is captured in the first page of EX/RW application on citizen portal. Since its not yet the stage/page for folderinfos, the value is captured in referencefile2 field, temporarily. As the application progresses page by page, at one point the value is written into TCP info(75076) and deleted from referencefile2 field. But, as we see this is failing to do so, sometimes. Since, I don't have access to portal code I am trying to find a pattern with this behavior so that we can fix it or let the CTM know.

Thank you.

TracyLinder commented 4 days ago

INC0440998 submitted

SubhaShroff commented 1 day ago

An email is sent to Swapna about the issue with incident number and she has forwarded the issue to Fang Gao.

SubhaShroff commented 5 hours ago

@Nadin-Nader @TracyLinder Observing the PROD permits, finally I could recreate the failing scenario and sent another email to Swapna/Fang with the findings. Hopefully, they should be able to fix the issue, waiting for their response.

FAILING SCENARIO that adds TCP value in referencefile2:

On citizen portal – Step1 - try creating a EX permit, Franchised Utility subtype, Telecommunication/Cable Utility work type. Step2 - On Properties page select an address(NOT SEGMENT) and click on CONTINUE.

At this point portal throws an error to add a SEGMENT to continue, and the user can’t continue from this step. However, clicking CONTINUE button already created the folder and added the property. In this scenario, webservice 8000510 fails resulting in referencefile2 continue to hold the TCP value and the TCP info(75076) doesn’t get updated with the value.

Later, if the user attempts to add a segment and continue, webservice 8000510 is not called. Referencefile 2 on folder tab still holds the TCP value.

Example I created on TEST – RSN: 13400832