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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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IT Support: Employee returning #19758

Closed Matthew-M-TPW closed 1 week ago

Matthew-M-TPW commented 1 week ago

ST. ELMO,

Device & User Information (first name and last initial, no last names)

Reza K

What's the problem?

Hi Matt,

Hope you are doing well. I tried to login to my laptop today, however, the laptop does not start up. I left my laptop on your desk. I'd appreciate it if you can look into it.

Thanks, Reza

What did you do to resolve the issue

Have tried to fix the user computer, but it keeps on running into error, says to do a repair which I tried. Did a bit locker recovery key repair but that doesn't work. Tried to get a new precision deployed at ben white as he was over there for orientation and team helped him out. But there are still few accesses on Arc-Gis and several other old data which might be in need off. As his old account was deleted, we need to figure how to fetch the information.

Vaishnav1397 commented 1 week ago

Have tried to fix the user computer, but it keeps on running into error, says to do a repair which I tried. Did a bit locker recovery key repair but that doesn't work. Tried to get a new precision deployed at ben white as he was over there for orientation and team helped him out. But there are still few accesses on Arc-Gis and several other old data which might be in need off. As his old account was deleted, we need to figure how to fetch the information.

Vaishnav1397 commented 1 week ago

User got a new laptop deployed with all the required Software installation, waiting on some data transfer.