Device & User Information (first name and last initial, no last names)
Scanner & Jonathan, F
What's the problem?
User couldn't able to connect his scanner to the system, need to check on utility drivers updates
What did you do to resolve the issue
Have connected the scanner with usb, tried making the updates but was showing an error that it can't be able to read then, tried working with Wi-Fi but still cannot get updated, skipped the step and went on next step, thought it would work but it didn't. Then informed matt and other updates has been made. It took time to work, and it worked successfully.
St Elmo
Device & User Information (first name and last initial, no last names)
Scanner & Jonathan, F
What's the problem?
User couldn't able to connect his scanner to the system, need to check on utility drivers updates
What did you do to resolve the issue
Have connected the scanner with usb, tried making the updates but was showing an error that it can't be able to read then, tried working with Wi-Fi but still cannot get updated, skipped the step and went on next step, thought it would work but it didn't. Then informed matt and other updates has been made. It took time to work, and it worked successfully.