311 is not transferring to Data Tracker.

cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services

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311 is not transferring to Data Tracker. #20096

Open atdservicebot opened 1 week ago

atdservicebot commented 1 week ago

What application are you using?

AMD Data Tracker

Describe the problem.

311 is not transferring to Data Tracker.

Website Address

https://austin-csrprod.motorolasolutions.com/ServiceRequestsSearch/UI/ServiceRequestSearch.aspx?noCache=cbce#3e3cc8a7-edcf-4718-9903-0bd9aac0c5f1#1#SR#50

Internet Browser: Chrome

Requested By Kenny M.

Request ID: DTS24-119575

ChristinaTremel commented 1 week ago

Kenny let me know: "Christina I just remembered the email we got that 311 will be down 11/26 9am". Trying to figure out when this messaging was sent out because I didn't receive this notification!

ChristinaTremel commented 1 week ago

Kenny forwarded me the email:

Reaching out to Carrie to ensure we're on these notifications moving forward. We will monitor SMD and AMDs apps to make sure the integration is running smoothly after their upgrades are completed.