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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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Online Austin Transportation ArcGIS installation tracker #5708

Open atdservicebot opened 3 years ago

atdservicebot commented 3 years ago

Name

Jaime McKeown

What application are you using?

Other / Not Sure

Describe the problem.

There is no master list of all ArcGIS Installations that are installed on computers for ATD. Scott keeps a spreadsheet for his own purposes, but every time I need to do an upgrade, need a list of all users that have ArcGIS installed, or need to know what version every installation is running, I get a Spreadsheet from Scott. Unfortunately, there are normally errors on the list, and I have to do research just to get started on whatever task I need to accomplish.

By creating a Knack table, the GIS Team and Scott would have one place to go to keep the data updated.

Describe the solution you have in mind.

I would like to request a new Knack table that would be added to the DTS Portal so the GIS Team and Scott will have a single place to keep track of ArcGIS Installations (devices, users, version of software). Below are the requested fields for the table:

How will we know that our solution is successful?

Time will be saved in terms of providing IT Support to the Department in reference to GIS software installations, upgrades, etc.

Users

GIS Team and Scott

Sponsorship

John Clary

Which Strategic Direction 2023 “Mobility” indicators would this new application impact?

['None']

Which Austin Strategic Mobility Plan goals would this new application support?

['None']

Describe the outcome you'd like to see when this feature is implemented.

The GIS Team and Scott will have one master table for keeping track of devices that have ArcGIS installed, which will save man hours when this information is needed.

Describe any workarounds you currently have in place or alternative solutions you've considered.

I have not been able to keep track of installations. When Scott replaces computers, I am not informed of the changes. I keep my old lists from prior upgrades, then request a new list from Scott when new work needs to get done. I can compare what I had before to what I get with the new list, but it's always difficult and takes time to sort out.

I am hoping that if we have an install list specifically for ArcGIS installations, that I can work with Scott to make sure he always keeps me in the loop regarding devices.

How have other divisions/departments/cities addressed similar challenges?

n/a

Requested By Jaime M.

Request ID: DTS21-101820

jaime-mckeown commented 3 years ago

@amenity I talked to Diana about this already, she suggested that I submit a DTS Request. Thanks!

amenity commented 3 years ago

@jaime-mckeown @dianamartin - thanks! I'll set up a quick chat to discuss.

amenity commented 3 years ago

Met with @jaime-mckeown and decided that this will me managed in Teams via Excel online for now. That will give her time to pin down exactly what and how she wants to track and see this information before passing it along for app-building. DTS portal would be the ideal place to track this longer term.

dianamartin commented 3 years ago

@amenity What the "managed in Teams via Excel online" means? Does it mean Jaime has a spreadsheet in the DTS SharePoint page that she's linking to our DTS Teams channel?

amenity commented 3 years ago

@dianamartin — definitely not my area of expertise — I suggested Google Drive but @jaime-mckeown isn't the biggest fan😉 ... Jaime has been collaborating on a spreadsheet "on Teams" that she said was working out well.

dianamartin commented 1 year ago

@andrewshensky wanted to make sure you knew about this, whether or not you still might need this. I've thought about needing a DTS asset (hardware) inventory, so I think this could be related.