Create a report like "Officer Metrics" for Issue Type: Scooter/Electric Bike issues (micro-modal) in Parking Enterprise Portal

[atdservicebot]

What application are you using?

Other / Not Sure

Describe the problem.

Would like to request for a report to be created like Officer Metrics for scooters. Would like to see the breakdown on how many scooter CSR's were created by each Officers via 311 mobile app or responded to by each Officers via 311.

How soon do you need this?

Soon — This week

Is there anything else we should know?

This would help with gathering information to see how much time the officers are spending on addressing scooter complaints or inputting scooter complaints via 311 mobile app.

Collecting this information also helps with gathering metrics for SSPR evaluations.

Requested By Shavyvonne W.

Request ID: DTS21-101865

[moorerst]

@dianamartin @SurbhiBakshi I believe this request is for a new report in the new Knack application for Dispatch Tracking. Confirming with Shavyvonne.

[moorerst]

Per Shavyvonne: Yes Ma'am it is. The Officers can submit SR's via the 311 APP on their Brazos device for dockless (scooters & bikes) when they are on their beat. By doing so this also allows the Scooter/bike companies to address the issues in a timely manner.

I was told last month they responded to/or submitted over 800 SR's just for Dockless (Scooter/Bike). So we want to be able to track these SR's but also give credit to the Officers who are helping address these issues and concerns

More info: This has to do with the "Shared Micromobility" SR that we had a discussion with Joseph about. His team and our team address these issues and it's the company responsibility to correct, move, pick up, or relocate these dockless complaints within a 2 hour time frame.

[dianamartin]

Talked to Stephanie and right now this information lives in 311 system. I think Shavyvonne is asking for a manual entry for this scooter report.

Reaching out to Shavyvonne now.

[dianamartin]

When Stephanie and I were talking, we were able to talk to Shavyvonne about her request.

Notes

Can you help What are you trying to do?

• Trying to find a better way to collect information on who enter scooter SRs in 311 app - (officer created) and who responds to them

Background

• Scooter Vendors have 2 hrs response time to fix the issue
• Issue not fixed, supervisors - confiscate or reach out to vendor to move them or address the issue
• Blocking handicap ramp
• PEO - can move the device if they do not respond in time

Workflow

Who is putting in SRs for scooters

• Officer creating SR through 311 app on Brazos device
• Officers PEO are sending a teams message to dispatcher
• Dispatcher is keeping track of spreadsheet?

Who is responding to

• Dispatchers are entering into SharePoint and using reports to get information
• FUTURE: Dispatchers using PEP to enter 311 SRs, Issue Type: Scooter/Electric Bike issues (micro-modal), then Assigned To - PEO.
  • Can configure knack report to show this

Report Needs

What they want to track in report

• putting 311 SRs
• response 311

Configure Scooter Report

• Like Officer Metrics by Issue Type: Scooter/Electric Bike issues (micro-modal)
• Per Officer - "Assigned To"

New Backlog Issue

Parking Enforcement to Create internal SR to Signs and Markings (Maintenance WOs)

• PEOs create work order using Brazos Device - add pictures run report
• Create digital PDFs?
• Dispatchers are reviewing the PDFs and removing duplicates
• Send to signs and markings via email?

[dianamartin]

When in and created the Scooter Metrics Report that Shavyvonne needed

• Under "Officer Reports"
• Created new "Assigned To -Scooter"
  • pivot table
  • Assigned To - ROW
  • Created Date - COLUMN
  • Calculations
  • Sum

[dianamartin]

Shavyvonne said

Thank you so much for the "Scooter" metrics. This simplifies all of our lives so much better. You Rock!

[dianamartin]

Added a new field "Officer Name Manual Create" - to indicate they were officer driven 311 SRs By adding this the dispatchers can document the 311 SRs that were created by the officers