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cityofaustin / atd-data-tech

Austin Transportation Data & Technology Services
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Create Wiki Page - SLA Overview #814

Open TracyLinder opened 4 years ago

TracyLinder commented 4 years ago

Audience:

DTS customers

Content:

Also...

ChrispinP commented 3 years ago

Can we add this to the Sharepoint page Im going to build? Or does the SLA Overview need to be more public?

johnclary commented 3 years ago

@ChrispinP plz create a google doc as a starting point and will fill it in.

ChrispinP commented 3 years ago

Created google doc and posted share link in Slack so the team can edit and review.

TracyLinder commented 3 years ago

Tracy, Chrispin, and Amenity are meeting to discuss on Monday 12/21

ChrispinP commented 3 years ago

the rough draft of the SLA Overview is on the DTS google drive under Operations > IT Resources and Policy. Amenity has provided some feedback and others are welcome to do so before we finalize a version for ATD we are happy with.

amenity commented 3 years ago

@SurbhiBakshi @dianamartin — I think this issue may be more in the Service Desk realm nowadays... thoughts?

dianamartin commented 3 years ago

@SurbhiBakshi @amenity I think we need to publish our SLAs somewhere for our stakeholders to reference, maybe an end message when a user submits a DTS request?

amenity commented 3 years ago

Ooh, I like the idea of incorporating it into the service request workflow @dianamartin.

SurbhiBakshi commented 3 years ago
ChrispinP commented 3 years ago

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