Instafeed no longer pulling through

[tomhewitt2201]

Describe the bug:

Instagram feed isn't loading on multiple sites where we use this plugin. It's happening across multiple environments as well for each site including development server and local environment. Until recently they were all working without any issues.

Steps to reproduce:

1. NA - Load site and nothing is pulling through.

Where is it happening?

• [ X] On a server
• [X ] Local dev environment

What are you requesting: Username: ... Hashtag: ...

Config file:

<?php

return [
    // Replace with your personal key
    'proxyKey' => '********************',
    'useProxy' => true,
    'timeout' => 10,
];

Software versions: Plugin Version: 2.1.0 PHP Version: 8.2.13 CraftCMS Version: 4.5.13

[brambeekman]

Broken again.... ?

[deevanych]

Broken again.... ?

It's not working anyway - proxy, queue restart - does not help.

They write that everything should work, but everything is still broken.

[kringkaste]

Hey @brambeekman what do you mean with broken? The current version parses the IG response and is working. If you use our proxy service, there is a high queue and we are not able to fullfill a high refresh frequency. Please send us an email to support@codemonauts.com with your accounts you want to fetch and we will have a look into it.

[kringkaste]

@deevanych We got no feedback from our last email to you. Your data was updated and if we check your account on our sites, everything is working. So what's broken? Does it working without the proxy service on your local site?

[deevanych]

@deevanych We got no feedback from our last email to you. Your data was updated and if we check your account on our sites, everything is working. So what's broken? Does it working without the proxy service on your local site?

The last time I looked, nothing worked (with and without a proxy). I'll take a look today and come back with an answer 👍

[deevanych]

@kringkaste I tried. Once 10 pictures were displayed, then 4 were shown (this was based on the hashtag, nothing was shown for the account). And then they stopped showing up altogether. I tried different combinations - with/without proxy. The only thing I saw is that if the “Use volume to store the Instagram images” checkbox is enabled, the pictures are not shown or saved.

[deevanych]

@kringkaste Yes, hashtag is works, but account - not. {% set items = craft.instagram.getFeed("accountname") %} - correct?

[Romanavr]

@kringkaste

I'm too having troubles with the Instagram Feed. This is what I can see in the logs.

[instagramfeed] Get feed for "*myaccountname*"
[instagramfeed] No cached data found, start fetching Instagram page.
[instagramfeed] Error fetching images: Client error: `GET https://scontent-...long url` resulted in a `403 Forbidden` response:
URL signature expired
...it repeats a few more time.
[instagramfeed] Cache is empty and no items could be fetched. Stopping requests for 10 seconds.

Replied you to the email for more feedback.

[mark-chief]

Hey @kringkaste, a client has made me aware that their feed hasnt updated for ~4 weeks.

I have cleared cache, checked their profile is public, checked logs. Logs say fetched items etc..

2024-02-15 09:58:52 [web.INFO] [instagramfeed] Get feed for "usernameRemoved" {"memory":7933752} 
2024-02-15 09:58:52 [web.INFO] [instagramfeed] Returning cached items. {"memory":7961672} 
2024-02-15 09:58:52 [web.INFO] [application] Request context:

Any pointers?

Version 2.2.1

Thank you!

[erikjohansson]

Just wanted to chime in and say that a new account we added on a client site more than a week ago is not fetching images and web.log gives the following error:

2024-03-01 10:26:19 [web.ERROR] [instagramfeed] Error fetching page: Client error: `GET https://igproxy.codemonauts.com/redactedAccountName/` resulted in a `403 Forbidden` response: <?xml version="1.0" encoding="UTF-8"?> <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>1T1HQD (truncated...)  {"memory":13194504}
2024-03-01 10:26:19 [web.ERROR] [instagramfeed] Instagram profile data could not be fetched. {"memory":13149632}

Is the proxy is still going through queued requests?

(I have emailed the account details to support)

[thomasbendl]

Hi - same issue here Craft CMS 4.8.4, Instagram Feed 2.2.1 log: [instagramfeed] Error fetching images: Client error: GET https://scontent-... resulted in a 403 Forbidden response: URL signature expired

Do you have any news on that?

[mdominguez]

@thomasbendl same here!

[simajkeee]

Hey! the plugin doesn't load feed wih and without proxy. With poxy i got error 2024-04-23 07:07:11 [web.ERROR] [instagramfeed] Error fetching page: Server error: GET https://igproxy.codemonauts.com/somename/ resulted in a 503 Service Temporarily Unavailable response: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <META (truncated...) {"memory":45334568} 2024-04-23 07:07:11 [web.ERROR] [instagramfeed] Instagram profile data could not be fetched. {"memory":45297288} Could you help?

[iamkeir]

We're experiencing the same issue - last post showing is 24 June, but we've had 17 new posts since then and they are not showing.

There's no information in logs, and we have cleared all caches multiple times. Any ideas?

Craft Pro 3.9.13 Instagram Feed 1.3.0

[bossanova808]

Yep same issue here now too - was working until recently, but 100% errors now unfortunately.

[MangoMarcus]

Hey @sonoflee @mark-chief @deevanych @robinsm The queue is very long at the moment and is still processing. We would love to prioritize you. Please send us a short mail to support@codemonauts.com with the account names or tags affected.

Hey @kringkaste, is the support@codemonauts.com inbox still monitored? I've reached out for the same problem but not had a response in 4 weeks so I just thought I'd check it's been received

Thanks 🙂

[iamkeir]

@MangoMarcus we've abandoned this plugin due to lack of support. Instead, we've been using https://plugins.craftcms.com/craftagram?craft5

It's paid ($19) but has been very good so far.