Creative Cloud unable to connect to internet

[rodrigofbm]

Creative Cloud screen is normal, showing apps. But it has been updating for some time and has not gone beyond the 0%. I can not install any app until I finish this update!

[corbindavenport]

Can you try the troubleshooting step for 'Install error at 3%'? https://github.com/corbindavenport/creative-cloud-linux/wiki/Troubleshooting#install-error-at-3-ubuntu

[rodrigofbm]

After this I am getting this error when trying to install PS: Error in POL_Wine

EDIT After clicking next several times the CC Download started again, now I'll wait and see if it worked!

EDIT2 Still not work: https://i.imgur.com/Kai8Vfd.png

[elipeF]

Same issue

[Clamparion]

I had the same issue. I've tryed your fix with the 'Install error at 3%', but after i've run these commands my wine version keeps on crashing everytime i start it.

[szczot3k]

Same issue

[jlxip]

Same over here.

[reneroth]

Same issue, freshly installed Ubuntu 18. Tried the 3% fix, which made my wine crash, so I reinstalled the wine version and we're back to the original problem.

[Kammi638]

Same problem on Ubuntu 18.

[corbindavenport]

I'm also getting this bug on PopOS 18.04. Not sure what the solution is yet.

[corbindavenport]

After some investigation into the debugging logs, this seems to be the main culprit:

fixme:bcrypt:key_asymmetric_verify Gnutls does not support algorithm

Some people playing League of Legends and other games have reported the same bug: https://www.reddit.com/r/leagueoflinux/comments/82tzr1/bugsplat_error_after_patch_85/

It looks like the working solution is to update the Wine version. Trouble is, I have yet to get Creative Cloud working on anything higher than Wine 2.20-staging. Hmm...

[corbindavenport]

Another possible issue is that DNS queries might be failing, because you need the 32-bit DNS resolution libraries on 64-bit systems. Can everyone try running the command for their distro and report back?

64-bit Debian 8 : apt-get install libnss-mdns:i386
32-bit Debian or Ubuntu : apt-get install libnss-mdns
64-bit Ubuntu : apt-get install libnss-mdns:i386
32/64-bit Fedora : dnf install nss-mdns.i686
32-bit Mandriva : urpmi nss_mdns
64-bit Mandriva : Not available
32-bit SUSE : zypper install nss-mdns
64-bit SUSE : zypper install nss-mdns-32bit
32-bit Arch : pacman -Syu nss-mdns
64-bit Debian 7 and older : apt-get install lib32nss-mdns

Also make sure to reboot afterwards.

[Mildpaul]

Tried the 32-bit DNS resolution libraries on my Ubuntu 18.04 64-bit system, but no difference. Still stuck at 0% updating. Appreciate the effort though :)

[Kammi638]

Tried on Ubuntu and doesnt help.

[jlxip]

Tried on Debian 9.5 (x86_64) and it didn't work either.

[corbindavenport]

So the issue isn't related to DNS, hmm. I'm testing a new version of the script based on Wine 3.13, but it's running into the same internet connection problems.

I still think it's something related to 32-bit libraries. When I set up a 64-bit Wine prefix, I can load pages in the Wine Internet Explorer just fine. But in a 32-bit prefix, I get nothing. I haven't got Creative Cloud working in a 64-bit prefix though, just an internet connection.

[diegoaurino]

Is this happening only in Debian based distros? 

[jlxip]

If you fix this by making it work in x86_64 prefixes, that would be double cool.

[corbindavenport]

I definitely want to get CC working in a 64-bit prefix, but I've been unsuccessful so far.

[chrismaree]

I'm also really keen to see this working!

[stanglt]

Tried the DNS-Fix on Arch Linux (x86_64) and it also doesn't work.

[KevDoy]

I'm investigating this as well.

[corbindavenport]

I'm consolidating all installation-related bugs into this one, because I'm fairly certain the same problem is affecting everyone, and it doesn't help anyone to have 20 different discussions going on about the same thing.

I've been trying on and off for days to figure out why the Adobe Creative Cloud installer can't connect to the internet, and so far I still can't fix it. I have an updated version of the script in the dev branch, which currently uses Wine 3.20. The installer does launch, but clicking Sign In just gives an internet connection error, as seen in #61.

Here are some different setups I have tried (all using Wine 3.20 with Windows 7 set as the OS):

• Wine + Gecko: The installer fails to open.
• Wine + IE7: The installer gives an error that the operating system isn't compatible. I assume it thinks that because Internet Explorer 7 is installed, it means the host OS isn't Windows 7 (Windows 7 shipped with IE8). I tried setting the OS again to Windows 7 directly before running the installer .exe, but I still get the same error.
• Wine + IE8: This is the current setup. The installer launches, but clicking Sign In gives an internet connection error. I assume Internet Explorer can't establish an internet connection, but opening the browser itself (iexplore.exe in C:\Program Files\Internet Explorer) instantly crashes, so something else might be going on.

My best guess is that there is some issue that prevents 32-bit Wine prefixes from establishing an internet connection on 64-bit machines. I've tried switching the entire prefix over to 64-bit, but that means Internet Explorer 8 from winetricks can't be installed, so it actually takes us a step back from a working installer.

[Svmko]

I'm on Ubuntu 18.04 and I can launch it perfectly, but it's not showing any apps. Is this part of the current issue?

[rottenpants]

Yep, like corbin said cc can't connect to the internet so it doesn't load any app.

[Japhys]

Having the same error. Does anyone know a good guide to install Bridge en Photoshop 2018 on 18.04 till this is solved? Somehow I cannot get it to work on POL. I really really don't want to go back to Widows but I need PS

[rottenpants]

I don't know if this is allowed here but i found a really good tutorial on how to install photoshop on ubuntu:

http://hanifsheikhbd.blogspot.com/2018/05/installing-adobe-photoshop-cc-2018.html

[Japhys]

Thanks! Never gotten this far with PS on kubuntu but unfortunately ps crashes during start up. Will give it another go

[corbindavenport]

Please don't reply to this with "this doesn't work for me" or "please fix this". There are a lot of people following this ticket now and they'll all get email notifications for every new comment. I'm still looking into a solution for this, but I don't have a lot of free time and I haven't made any headway since my previous comment.

Also, as a reminder, I'll happily accept pull requests or anything else from someone who finds a solution.

[unfulvio]

Hey sorry to send an update despite your comment above, but I thought this could be of interest to the people wanting this to be resolved.

If this bug is the root cause of why the script isn't working anymore, I'd be willing to set up a bounty to attract someone knowledgeable to work on it. Perhaps others would be willing to partecipate in funding the bounty to raise the stakes. If you like the idea, I am not sure how to set this up, but I'd definitely throw some money at it.

[303darthbobby]

Sorry for the comment, but piggy backing on the previous user: I have created a bug bounty at https://www.bountysource.com/issues/60722915-ceative-cloud-unable-to-connect-to-internet if anyone wishes to back.

[unfulvio]

Excellent. If you don't mind, I'll wait for a response from @corbindavenport to confirm if he endorses this as the project creator/maintainer and we have an agreement on the platform to use for funding the bounty. Thanks.

[corbindavenport]

I'm on board with doing a bug bounty, and if BountySource works we can use that. What do I need to do (if anything) to make sure the bounty gets paid to whoever solves it, and not myself?

[unfulvio]

I'm unfamiliar with BountySource or other platforms, hence I asked for clues in setting the bounty up. I believe that BountySource platforms awards the money to the person solving the problem (if there's more than one person you can choose which solution is accepted and so on). Hey if it ends to be you, I guess you deserve the money sir!

[KevDoy]

It won't charge you at all. If you go to the backers tab, it shows those who contributed funds to getting the bug solved. This money is currently held by Bountysource and will be awarded to the developer that solves the issue.

I added 15. Crossing my fingers.

[devlsh]

Added $20 to it.

[unfulvio]

100$ :dollar:

[luiscassih]

At first even internet explorer hasn't internet connection, after installing "crypt32" and "Internet Explorer 6" components on POL it successfully connected to internet but it's not fully working, not all apps appears (I wanted Adobe XD but it isn't showing). https://imgur.com/nYeNQ0n Still has several errors but kinda works, I can navigate between tabs and even go to Discover https://imgur.com/mAO1dJf So internet connection works On the other side, the Adobe update works until ~8% and crash, and still cannot install any application. https://imgur.com/xvOiDh6 Anyways, I'll keep looking. I need Adobe XD :P

---

Edit: Internet Explorer is not needed after all. On the script, add "crypt32" to the winetricks components, and add POL_Wine_OverrideDLL "builtin" "crypt32" after Set_OS line https://imgur.com/bvJDl0H It throws a lot of errors though. It manages to update to 100% but it's unstable, still crashing https://imgur.com/DvX3Ak1 at least internet connection is working https://imgur.com/btr85ms

I'll try with another CC version or keep looking at the logs

[corbindavenport]

No version of Internet Explorer is required at all, or is IE8 still needed? If we don't need Internet Explorer, we could switch the Wine prefix to 64-bit, which would probably allow Adobe XD to run (since a 64-bit processor is in the system requirements for XD)

[aramghamoyannl]

Is there already a fix for apps screen not launching ??

[marcocrio]

Having the same problem here, Ubuntu 18.04. CC was successfully installed, it had access to the internet since I was able to log in into my account but the apps tab wouldn't load.

Now I've struggling with this issue for years and I'm sick to having to switch my os or having to use another computer to use adobe. Now I ain't no expert on Linux and not to mention wine and playonlinux but if y'all point me into some good tutorials or a place to start researching Imma focus my attention in solving this issue.

[colin-i]

The apps tab wouldn't load. Falling back to virtual machine solution. https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/

[corbindavenport]

@luiscassih Can you submit a PR?

[pauldowlin]

Contributed to BountySource.

[pvmelnichuk]

Any updates here? Got the same error trying MedianXLSigma installer on crossover over mac.

[corbindavenport]

No, no one has gotten this to work yet.

[bensow]

Can CC still be installed on Linux without the script aka manually? Or is the issue with Creative Cloud itself?

[KevDoy]

Can CC still be installed on Linux without the script aka manually? Or is the issue with Creative Cloud itself?

If this was the case, we could update the script to work. So the answer is no.

[ghost]

Wine 4.2 has added support for ECC cryptographic keys. I have read that the error has something related to cryptography dlls. Have anyone tried CC in this version?

[corbindavenport]

The dev branch has a new version of the script based on Wine 4.2. In its current state, the download and installation works fine (at least on my Fedora 29 install), but the login window takes several minutes to open after that, and then errors out. It looks like the webview containing the login page never loads.

Here's the log: log.txt

[micker]

hello some news about this ?