Culture Creates Incidents

This repository contains incident reports for all Culture Creates products and services.

How to document an incident?

Create a new issue using the Incident report template. Make sure the date and time is in EST time zone. Then fill in all the fields in the template.

What counts as an incident?

Anything with customer-visible negative consequences. In most cases this will be an outage or downtime event but some non-outage incidents include severe performance degradations and security events.

When should I file an incident report?

Preferably after the incident is resolved. Or at least don't consider it even remotely a priority to do the paperwork in the middle of an ongoing issue. But if possible do think about recording timeline information that isn't in Slack (such as discussions on a Zoom call) which might otherwise be lost, so that you will have them for the report later.

For larger incidents we will hold a retrospective meeting to discuss how things went, most of which should be added to the incident report afterwards for archival purposes.