Requests to the OLD fail on occasion with a 500 response. This can block a user from logging in or from navigating to a forms browse page (or others?). This may be a production issue with the OLD server due to resource exhaustion, or it may be a bug in the OLD code.
Investigation
This may be related to MySQL configuration. Production logs show MySQL server has gone away errors. This SO post may be helpful.
Acceptance Criteria
Investigate the issue and attempt to determine a root cause. Create a ticket for resolving the issue if its cause can be determined.
This will probably require admin access to the hosting environment.
Problem
Requests to the OLD fail on occasion with a 500 response. This can block a user from logging in or from navigating to a forms browse page (or others?). This may be a production issue with the OLD server due to resource exhaustion, or it may be a bug in the OLD code.
Investigation
This may be related to MySQL configuration. Production logs show
MySQL server has gone awayerrors. This SO post may be helpful.Acceptance Criteria