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departement-maine-et-loire / transferticketentity

GNU General Public License v3.0
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The ITIL category is being replicated in the destination entity when transferring tickets between entities. #13

Closed thallestorchi closed 6 months ago

thallestorchi commented 7 months ago

When escalating a ticket with the ITIL category set to another entity, GLPI creates the current ITIL category of the ticket in the other entity to which the ticket is transferred. This behavior is undesirable, and it would be preferable to have the option to set the category as null when transferring the ticket between entities.

If it is possible to implement in the 'transferticketentity' plugin the ability to set the ITIL category to null before performing the entity transfer operation, it would already be a viable option.

thallestorchi commented 7 months ago

Version of GLPI 10.0.9 Version of transferticketentity 1.0.3

YannickComba commented 7 months ago

Hello,

In the version 1.1.1, it will be implemented in administration > entity and you will be able to chose if category is reset or not, but it won't be implemented directly during the transfer.

You will be notified when this version will be out.

Regards.

YannickComba commented 6 months ago

Hello,

Version 1.1.1 is now available. Thank's for your feedbacks.

Regards.

thallestorchi commented 6 months ago

Very good! Thanks! it works fine!